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Senior Business Analyst

Senior Business Analyst

Freshworks

2 - 6 years

30 - 35 Lacs

Chennai

Posted:14 hours ago| Platform:

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Skills Required

Business process Data analysis Operational excellence Business analysis Analytical Operations Analytics CRM SQL Business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We re looking for a data-driven and solution-oriented

Senior Business Analyst

to join our Field Revenue Operations team. You ll work closely with cross-functional stakeholders across Sales, Marketing, and Operations to drive strategic initiatives and improve GTM efficiency. In this role, you ll lead the analysis and optimization of key business processes, create scalable reporting frameworks, and enable data-driven decision-making across the North America GTM organization.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about building operational excellence in a high-growth B2B environment.

Roles & Responsibilities

Data Analysis & Reporting

Analyze pipeline, forecast, and revenue performance metrics to identify trends, risks, and growth opportunities.
Build and maintain dashboards and reports to track key GTM KPIs, such as funnel conversion, deal velocity, and forecasting accuracy.
Present insights clearly through visualizations and executive summaries tailored to senior stakeholders across regions.

Stakeholder Communication

Serve as the analytics partner for Sales and GTM leadership translating business needs into actionable data solutions.
Drive regular business reviews by consolidating insights and enabling decision-making through storytelling and structured analysis.

Sales Strategy & Planning

Support strategic sales initiatives such as territory planning, org design, quota setting, incentive planning, and market segmentation.
Provide analytical input for goal-setting and performance tracking initiatives across Field Sales teams.

Process Optimization & Documentation

Identify inefficiencies in GTM operations and lead projects to streamline workflows, automate processes, and enhance data quality.
Develop and maintain SOPs, process documentation, and rules of engagement to ensure consistency and compliance across teams.

Project Leadership & Autonomy

Independently manage projects involving cross-functional teams across systems, data, and business process improvements.
Take ownership of deliverables, timelines, and outcomes, while contributing to overall team strategy and operational goals.

Qualifications

3 6 years of experience in business analysis, revenue operations, or sales/marketing operations.
Bachelors degree in a relevant field (Engineering, Business, Economics

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Senior Business Analyst