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Codevian Technologies
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Senior Business Analyst

Senior Business Analyst

Codevian Technologies

5 - 8 years

5 - 9 Lacs

pune

Posted:3 weeks ago| Platform:

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Skills Required

automation reservation senior business analyst uat data mapping customer engagement monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Primary Skill :- Airline Industry Systems, Reservation Systems,BOT & Automation Technologies,Systems Integration & API Knowledge.

Key Responsibilities:
Gather, analyze, and document business and technical requirements for BOT initiatives. Collaborate with UX designers to create effective conversation flows and user journeys. Work closely with vendor and internal developers to clarify requirements, review designs, and participate in development discussions. Ensure seamless integration of BOT solutions with airline systems such as Reservation Systems, Departure Control Systems, and Loyalty Platforms. Define and validate API requirements, data mapping, and system workflows. Support UAT planning, execution, and defect resolution. Monitor BOT performance metrics and recommend improvements.

Technical skills required :-
Proven experience with airline systems such as Reservation Systems, Departure Control Systems, and Customer Engagement Platforms. Strong understanding of automation technologies and conversational AI (ChatBOT, EmailBOT, VoiceBOT). Ability to translate complex business processes into structured technical specifications. Cross-functional collaboration and vendor management skills to ensure timely and quality delivery.

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Senior Business Analyst