Senior Automation Engineer

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Service Process Management (SPM) comprises the design, development, deployment, and innovation in creation of services portfolio with best in class processes and the support in efficient service delivery through tools, automation, and Robotic Process Automation (RPA). Contains identification of service goals and the support of service delivery through end-to-end lifecycle management and regarding the use of processes for services.

Skills:

• Bachelor in Engineering or computer science with 7 years plus software development experience.
• Knowledgeable in Python software development, Visual Basic/Macro in MS Excel
• Knowledgeable in Unix environment as admin/root user familiar with Unix services: DNS, NFS, SSH, HTTP, FTP, DHCP, HTTP, etc.
• Knowledgeable on Virtualization/KVM, Container/Docker, NVF and related technologies.
• Knowledgeable in networking L2 and L3 on switch and router
• Have a good or excellent interpersonal skils and able to work as a team
• Knowledgeable on Network Management Systems, networking concepts and related technologies Knowing NBI/SBI prototocols, such as CLI, SNMP, REST API, gRPC, NETCONF/RESTCONF are a plus.
• Must be hands-on (love to get hands dirty)
• Knowledgeable on service provider deployment/operation, working on switches and routers are a plus
• Having a Nokia/Cisco/Juniper network certification is a plus
• Willing and keen to learn new things.

Experience:

• Experience in design/implement/deploy a software
• Strong Linux/Unix shell and datacenter networking knowledge
• Hands-on experience including design, build, deploy, debug or trouble-shooting & fault-finding, etc.

Technologies/Products:

• Nokia SDN & NFV portfolio Nuage, vEPC, VSR, NSP, SSG, etc.
• Nokia IP Router portfolio - 7x50 XRS/SR/ESS/SRa and 7705/7210 portfolio
• Nokia EPC/CPC portfolio - SGW, PGW, MME, SGSN and vEPC
• VMWare ESXi, vCloud/vCenter, OpenStack, CloudStack, OpenFlow, KVM, Xen, Hyper-V
• RHEL/CentOS, Ubuntu, Java, Python/PERL etc.

Social Skills(behaviour, attitude, language knowledge, ):

• Proven record in customer focus
• Analytical problem solver
• Proven presentation skills
• Flexible
• Eager to learn, willing to invest in continuous learning
• Fluent in English written and verbal communication

Goal:

• Assist service delivery teams with toolings to allow them deliver project effectively and efficiently with standardized power tools (i.e., automation tools)
• Create power tools awareness in service delivery/customer engineering communities through workshops/trainings
• Build the regional Customer Engineering (CE) network automation center of excellence
• Support regional customization of standard power tools for network delivery and audit.

Responsibilities:

• Adapting tools to a specific customer engagement customization.
• Get their technical mandate from automation delivery architects.
• Dotted into the SW tools development organization.
• Shared across tools as needed.
• 2nd level support of tools during project execution.
• Learn networking technologies and familiarize with SROS and SRL configuration
• Perform requirements designation and importance analysis; perform verifiability analysis; perform risk analysis.
• Perform Use Case Analysis, scenario determination and develop sequence diagrams to support the requirements analysis, architecture & high-level design activities.
• Create automation delivery document and user guides
• Maintain Requirements & Design traceability.
• Maintain traceability between requirement sets (Customer, System, Subsystems and System Elements), maintain traceability to architecture and design documents; support traceability to verification activities.

Key Deliverables:

• Deliver tools customization, including writing automated test cases with ROBOT framework
• Assist service delivery engineers using tools effectievely and effeciently
• Deliver workshop/training how to engineering communities how to use power tools effectively and efficienctly.