Senior Associate Technical Support

Tesco Bengaluru

1 - 3 years

4 - 8 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

excel technical support medical insurance pay root cause doe powerpoint

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

Accountable for probing, triaging, dispatching job to the right man with the right skills using necessary tools either via phone or emails.

You Will Be Responsible For

Following our Business Code of Conduct and always acting with integrity and due diligence
Understanding business needs and in-depth understanding of Tesco processes
Building on Tesco processes and knowledge by applying CI tools and techniques
Responsible for completing tasks and transactions within agreed metrics
Solving problems by analyzing solution alternatives
Probing, triaging, and dispatching jobs for the stores
Allocating the right man with the right skill at the right time
Responding with appropriate levels of urgency to situations that require quick response or turnaround
Ability to analyze the root cause and handle 1st level issues
Ability to make informed and timely decisions

You Will Need

Basic MS Office Excel, Word, PowerPoint
Any Graduate (preferred Mechanical Engineering graduate) with 2+ years of experience in Voice Support
Numeracy skills
Active listening
English speaking, reading, and writing
Planning & organizing skills

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