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Senior Associate- Social Media Excellence

Senior Associate- Social Media Excellence

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Meesho

1 - 3 years

1 - 3 Lacs

Bengaluru Karnataka India

Posted:2 weeks ago| Platform: Foundit logo

Apply

Skills Required

Crisis Management Customer Service Social Media Management e-commerce Analytics

Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables:

Monitor and manage customer issues across social media platforms, addressing potential escalations proactively
Track customer sentiment and develop strategies to improve overall perception
Maintain ownership of customer issues from initial contact to final resolution
Create and manage dashboards to track key metrics (response time, resolution rate, sentiment improvement)

Role Responsibilities:

Lead and manage a team of associates handling customer concerns with personalized, empathetic communication
Develop and implement escalation protocols for swift resolution
Collaborate cross-functionally to identify recurring issues and implement long-term solutions
Establish Meesho as a benchmark for excellent social media management in e-commerce

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Senior Associate- Social Media Excellence