Senior Associate - Resolution

About Us

Visit Health is a pioneering health-tech platform founded in 2016 by BITS Pilani alumni dedicated to making healthcare accessible, affordable, and preventive. Originating as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.

Our Core Offerings

Employee Assistance Program (EAP):

Personalized Health Plans:

Health Check-ups & Screenings:

Comprehensive Wellness Programs:

Preventive & OPD Care:

Founding Team

The founding team — Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi — established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone.

What Sets Us Apart

Comprehensive & Flexible OPD Benefits:

Integrated Platform:

Engagement & Gamification:

24/7 Accessibility:

Key Milestones & Achievements

Expanding Primary Care Access:

Strategic Partnerships:

Technological Innovation:

Awards & Recognition:

Funding Success:

Future Vision

Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives.

Visit Health — Empowering workplaces with accessible, affordable, and impactful healthcare.

We are looking for energetic individuals to join our Resolution team.

As part of your day-to-day work, you will be:

- Working closely with Operations and Customer Support teams to understand user grievances and pain points

- Doing RCA of all escalations and getting back to users with a proper solution

- Ensuring that all communication threads with internal and external stakeholders are closed and the user does not need to come back twice for the same query

- Analyzing data thoroughly to identify trends and get meaningful insights

- Identifying gaps in processes leading to escalations and suggesting changes

Must Have’s:

- Have 2+ Years of experience in Customer Support or Control Tower roles.

- Have worked in E-com/Q-com companies and comfortable with a fast paced environment.

- Be okay with ambiguous problem statements.

- Demonstrate a customer-first approach.

Immediate Joiners Preferred. Healthcare experience would be an added advantage.