Senior Associate / Manager

Job Description

Responsibilities: Roles and Responsibilities: Consultant shall be responsible for the software delivery including development, configuration, maintenance and installation of third-party packages and software integration efforts. Consultant shall be responsible for the development and support of the ServiceNow GRC/IRM solutions. The role requires a pro-active/independent, strong software engineering skilled individual that knowns scripting techniques and software development/delivery methods (SDLC, CI/CD). Working as a Dev engineer to deliver solutions for enhancements to be delivered in a sprint. Working as an Ops engineer to fix bugs. Working in larger projects as developer to support initial implementation of new ServiceNow features. Working in DevOps to maintain ServiceNow platform versions (i.e., Release upgrade) Mandatory skill sets: 1. Experience in development and customization of ServiceNow solutions. 2. Hands-on experience in implementation of 1-3 IRM/GRC projects including Policy and Compliance management, Risk management, Audit Management. Experience in implementing VRM/TPM would be an added advantage. 3. Hands-on experience in defining Flows, workflows, business rules, script includes, client scripts, script action, reports, dashboards, ACL 4. Hands-on experience in implementing integrations. Integration Hub experience would be an added advantage. 5. Familiar with Agile Methodology. 6. Experience in working in agile/scrum delivery teams/DevOps 7. Self-starter and able to handle concurrent tasks with appropriate priority 8. Ability to challenge and debate issues of importance to the organization 9. Good interpersonal skills and a collaborative management style, both face-to-face and virtually 10. Good English communication skills both verbal and written. 11. ServiceNow CSA/CAD/Both Certification is mandatory. CIS IRM would be an added advantage. Preferred skill sets: 1. Service Portal development in ServiceNow 2. Experience in Product evaluation 3. Integration experience with infrastructure monitoring solutions 4. Exposure in defining UX 5. ITIL certified: Foundation V3, Foundation 4 6. ITIL & ServiceNow certified. ServiceNow CSA certification is preferred 7. Micro-certification on ATF is preferred. 8. CIS – IRM would be an added advantage.