Senior Associate / Manager

Responsibilities:

Roles and Responsibilities:

• Consultant shall be responsible for the software delivery including development, configuration, maintenance and installation of third-party packages and software integration efforts.
• Consultant shall be responsible for the development and support of the ServiceNow GRC/IRM solutions.
• The role requires a pro-active/independent, strong software engineering skilled individual that knowns scripting techniques and software development/delivery methods (SDLC, CI/CD).
• Working as a Dev engineer to deliver solutions for enhancements to be delivered in a sprint.
• Working as an Ops engineer to fix bugs.
• Working in larger projects as developer to support initial implementation of new ServiceNow features.
• Working in DevOps to maintain ServiceNow platform versions (i.e., Release upgrade)

Mandatory skill sets:

1. Experience in development and customization of ServiceNow solutions.

2. Hands-on experience in implementation of 1-3 IRM/GRC projects including Policy and Compliance management, Risk management, Audit Management. Experience in implementing VRM/TPM would be an added advantage.

3. Hands-on experience in defining Flows, workflows, business rules, script includes, client scripts, script action, reports, dashboards, ACL

4. Hands-on experience in implementing integrations. Integration Hub experience would be an added advantage.

5. Familiar with Agile Methodology.

6. Experience in working in agile/scrum delivery teams/DevOps

7. Self-starter and able to handle concurrent tasks with appropriate priority

8. Ability to challenge and debate issues of importance to the organization

9. Good interpersonal skills and a collaborative management style, both face-to-face and virtually

10. Good English communication skills both verbal and written.

CIS IRM would be an added advantage.

Preferred skill sets:

1. Service Portal development in ServiceNow

2. Experience in Product evaluation

3. Integration experience with infrastructure monitoring solutions

4. Exposure in defining UX

5. ITIL certified: Foundation V3, Foundation 4

6. ITIL & ServiceNow certified. ServiceNow CSA certification is preferred

7. Micro-certification on ATF is preferred.

8. CIS – IRM would be an added advantage.