Senior Associate- Digital Product Management

How will you make an impact in this role

Job Responsibilities:

• Serve as the Product Owner for WalkMe, Help Center, and Feature flagging tool.
• Lead agile ceremonies including daily stand-ups (DSU), sprint planning, backlog refinement, and sprint reviews.
• Translate business needs into clear, actionable user stories and acceptance criteria for engineering teams.
• Manage new intake requests, ensuring they are accurately evaluated, prioritized, and aligned with roadmap priorities.
• Collaborate closely with designers, product owners, and engineering to develop intuitive and effective self-guided tours using WalkMe.
• Collaborate with Analytics, product owners, and engineering to implement phased releases for new feature launches.
• Oversee the day-to-day operations and deliverables for the help center.
  

Minimum Qualifications

• 2-5 years of experience in product management, product ownership, or related role.
• Familiarity with agile methodologies and experience running agile ceremonies.
• Knowledge of agile project tools such as Airtable, Confluence and Rally.
• Ability to work independently, manage competing priorities, and drive projects forward with minimal supervision.
• Strong collaboration skills, with the ability to work across design, engineering, and business stakeholders.
• Experience with digital adoption tools (e.g. WalkMe), knowledge bases/help centers, or feature flagging tools is a plus.
• Strong organizational skills with attention to detail.
• Curiosity, problem-solving approach, and a passion for improving user experiences.
• Technical proficiency to collaborate effectively on platform integrations, system design discussions, and implementation details.

• Bachelors degree in Business, Computer Science, Engineering, or a related field. Master s degree preferred.
  

  Preferred Qualifications

• Master s degree in Business, Computer Science, Engineering, or a related field.
• CPO, CSPO, POPM certification(s).
• Experience with interpreting data, deriving insights, and informing decisions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.