Senior Associate, Broadband Connectivity

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Senior Associate, Broadband Connectivity

Responsibilities

Resources should have in depth knowledge of web applications support modal and shall be working as application administrator to provide access to various web based applications. Resource will also be responsible for doing troubleshooting and conducting training on web application for the clients

• Experience on working on IT helpdesk tickets and resolution

• Good Customer support and Voice skills

• Should be able to trouble shoot basic customer support tickets related to web site support (login issues, web site functions)

• Experience in help desk support or customer support experience and knowledge of case triaging and ownership from helpdesk perspective

• Strong analytical skills required

• Ability to resolve Internet application functionality questions (i.e. how to order a part)

• Fixing Application related (bugs)/ Customer PC or browser related and Network related (connectivity/ performance)/ Access or security related

• Handel Web Server or operating system related

• Working knowledge of Intel-based personal computers

• Experienced Internet user

• Fluent English speaker (no requirement for other languages)

• Coordinate and liaise with L2/L3 team on web tool issues on new portal

• Case triaging using Salesforce / Service now

Qualifications we seek in you!

Minimum qualifications

• Typing speed of 50 words per minute

• Knowledge of Microsoft Office

• Knowledge and experience of customer service practices

Preferred qualifications

• Verbal / Written Communication

• Building Relationships

Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.