Job
Description
As we scale our customer operations organization, we're looking for an Instructional Designer to help bring our training experiences to life. In this role, you'll transform complex financial topics, product workflows, and service principles into clear, engaging, and learner-friendly content for our customer support and back office agent teams. you'll blend fintech service know-how with instructional best practices to create learning that sticks fueling performance, confidence, and great customer outcomes. This is a highly collaborative, hands-on role ideal for someone who s passionate about financial education, adult learning, and building scalable programs in a fast-paced, mission-driven environment This role is responsible for: Design with Impact: Create clear, engaging, and learner-first training materials using tools like Articulate Rise 360, Adobe Captivate, and LMS platforms. Apply adult learning and UX principles to develop intuitive, high-retention experiences. Deliver Diverse Learning Formats: Develop content across a variety of formats including instructor-led training (ILT), self-paced eLearning, team huddles, assessments, job aids, simulations, microvideos, and refresher modules. Make Complex Simple: Break down intricate financial and technical topics into scenario-based learning that is easy to understand and apply for both front-line and back-office agents. Collaborate Cross-Functionally: Partner with Operations, Product, and Subject Matter Experts to align learning goals with business needs and rollout timelines. Delivery: Own end-to-end execution and ensure training materials are developed accurately, on time, and to a high standard of quality with strong written US English and professional polish Ensure Excellence: Conduct thorough quality reviews, maintain version control, and uphold consistency in tone, clarity, and instructional effectiveness across all materials. Incorporate Feedback Evolve: Actively gather input from trainers, learners, and stakeholders to iterate and improve learning experiences over time. Stay Ahead: Research trends in instructional design, fintech, and learning technologies to continuously innovate and raise the bar on training quality. (Bonus): Experience working with US-based companies and familiarity with American customer service and learners is highly valued. You Bring Bachelor s or Master s degree in Instructional Design, Education, Learning Technology, or a related field (or equivalent experience). 4+ years of experience in instructional design, curriculum development, or learning program creation ideally within a fintech, customer service, or startup environment. Proficiency in tools like Articulate Storyline/Rise 360, Adobe Captivate, LMS platforms, and visual or video editing tools (Canva, Vyond, Camtasia a plus). A passion for clear communication, financial literacy, and creating learner-first experiences. Strong project management and collaboration skills you're organized, proactive, and comfortable working cross-functionally. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and we'llness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact
