Senior Application Support Analyst

Are you ready to make an impact at DTCC Do you want to work on innovative projects, collaborate with a dynamic and encouraging team, and receive investment in your professional development At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and aim to make a real impact. We develop a growing internal community and are committed to creating a workplace that looks like the world that we serve. Comprehensive health and life insurance and well-being benefits, pension/retirement benefits, paid time off, personal/family care, and other leaves of absence are provided based on location to support your physical, financial, and well-being needs. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Tuesdays, Wednesdays, and a day unique to each team or employee). The Impact You Will Have In This Role Being a member of the Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The Application Support Engineer role will be responsible for providing technical support for all applications within the EAS RDS service tower. You will execute all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, Enterprise Infrastructure partners, and internal business clients to resolve and escalate technical support incidents when necessary. What You'll Do - Support DTCC's production application services client-facing environments - Provide 24x7 support for event monitoring, incident triage, and critical issues - Support all jurisdictions on a shift basis, handling activities for any region within the local time zone coverage - Implement efficiencies and improvements to standard processes and procedures, such as automation through scripting and programming - Contribute to projects by performing task work and ensuring permit-to-operate (PTO) guidelines are met - Support change management and execution of DTCC's production application services Talents Needed For Success - Minimum 2 years of experience in application production support and team management - Knowledge of system administration, system configuration management, resource sharing, and operating system fundamentals - Knowledge of application support, basic programming skills, and log reading and analysis - Experience in multiple platforms (Operating systems: UNIX, Linux, Windows, VMWare) - Familiarity with databases such as Oracle, Sybase, MS SQL, DB2, Greenplum, Snowflake,