Job
Description
Job Summary Expertise in development and maintenance of Salesforce Developer Toolkit Service Cloud - Email2Case, Web2Case, Chat, SMS2Case, Phone2Case, CTI Vendors Salesforce Service Cloud - CRM Analytics & Service Business Processes ,Omnichannel, Knowledge, Case Routing, Queues Salesforce Service Cloud - Public Groups, ,User Group Assignments, sharing rules Automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts Using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas Experience with data updates data migration using Data Loader and other Salesforce tools Strong experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, oath and Single Sign-On Strong experience with Salesforce Governor limits Create and maintain reports and dashboards to track key performance metrics Lead discussions and negotiations with business representatives about requested functionality Lead/participate in the code reviews and ensure the code achieves appropriate test coverage Experience working with 3rd Party implementation partners with on/offshore resources Understanding and working experience of the DevOps processes: migrate changes from development to QA to production environment using Flosum or other industry leading tools. Preferred Skills Train and support end users on Salesforce functionality Understanding and working experience of the DevOps processes: migrate changes from development to QA to production environment using ANT, Flosum or other industry leading tools Strong knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies Salesforce Certification: Admin, Platform Developer 1 Responsibilities: Performs systems analysis and design. Designs and develops moderate to highly complex applications. Develops application documentation. Produces integration builds. Performs maintenance and support. Supports emerging technologies and products. Qualifications: Bachelors Degree or International equivalent Bachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics, or related field - Preferred
