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Wipro
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Senior Analyst

Senior Analyst

Wipro

3 - 8 years

4 - 8 Lacs

Bengaluru

Posted:2 months ago| Platform:

Apply

Skills Required

macros charts customer service pivot table data integration architecting anaplan python epm structured finance data warehousing dimensional modeling sql process compliance tableau model development pivot troubleshooting operational excellence etl

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Purpose
Anaplan, Anaplan Model Builder, Integrations and SQL

Do

3+ years of Model development and business process architecting using EPM tools

Strong expertise and deep understanding of multi-dimensional modeling

Basic to intermediate knowledge of SQL

Expert skills of Excel spreadsheet modeling, macros, pivot tables, formulas, charts etc.

Strong understanding of data integration

Self-motivated and ability to manage timelines across multiple projects.

Strong interest in structured finance preferred.

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Assist clients with navigating around product menus and facilitate better understanding of product features

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Maintain logs and records of all customer queries as per the standard procedures and guidelines

Accurately process and record all incoming call and email using the designated tracking software

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

Undertake product trainings to stay current with product features, changes and updates

Enroll in product specific and any other trainings per client requirements/recommendations

Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver
NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

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Senior Analyst