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Wipro
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Senior Analyst

Senior Analyst

Wipro

3 - 5 years

4 - 8 Lacs

gurugram

Posted:None| Platform:

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Skills Required

customer service hedge funds variance analysis accounting financial reporting settlements internal control private equity tax returns management reporting process compliance financial accounting external audit cash flow financial statements

Work Mode

Work from Office

Job Type

Full Time

Job Description

JOB RESPONSIBILITIES

Financial Accounting & Reporting

Day to day accounting for various companies (of more complex holding structures): - Bank statements - Incoming invoices - Outgoing invoices - Accruals and provisions - Transactions Maintain interest calculation schedules Maintain amortization / depreciation schedules Month-end reconciliations and variances analysis Review of accruals and provisions Intercompany reconciliations and advise administration department on intercompany settlements Preparation of financial statements Consolidation of books (Subsidiary & Parent entity books)

Administration & General

Assistance providing financial data for preparation of local tax returns (corporate income tax, GST) Preparation of cash flows, management reports, quarterly NAV and FMV reports and other financial information Assistance with information packages for lending banks Liquidity reporting and analysis

Year-end Reporting Process Audit Process
Preparation of internal and external financial reporting Preparation of annual accounts Assist with consolidation process Liaise with administrators, external auditors and coordination of audit process Preparation of ad hoc reports / reconciliations

DESIRED SKILLS & COMPETENCIES

Degree in accounting CA or equivalent a plus Ability to perform under pressure and to adjust plans to meet changing needs and requirements Ability to summarize issues, develop recommendations and make decisions Ability to multitask and prioritize diverse tasks Strong attention to detail, demonstrated integrity and professionalism Ability to stay knowledgeable about, research and reach well-reasoned conclusions on technical accounting issues Ability to be proactive and take initiative Team player - energetic and enthusiastic Familiarity with financial and accounting reporting systems Strong computer and spreadsheet skills Hedge fund or private equity industry experience a plus SOX and internal controls experience Fluency in English (verbally and written) is a compulsory requirement Experience with direct real estate investments

Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAs defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks

Mandatory Skills: Institutional _Finance _Buy_Side_Others.

Experience: 3-5 Years.

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Senior Analyst