Senior Analyst - Salesforce User Support

Role Overview: You will be responsible for providing operational CRM user support for the SLS EMEA CRM user community and working closely with the operations team to support the EMEA region. Your main focus will be to ensure that defined Service Level Agreements are met for daily activities such as: - Contact and account merging - User creation and modification - Report and dashboard requests - Logging tickets - Follow-up and feedback - Records mass update requests Additionally, you will liaise with Sales teams to ensure data quality and relevance, create reports and dashboards as per requirements, and implement and manage permission sets and profile-level security for user management. Your role will also involve: - Developing workflow rules, process builders, validation rules, and flows - Collaborating with internal and external stakeholders to ensure smooth operations - Maintaining adherence to Turnaround Time (TAT) and quality standards - Fulfilling ad-hoc requests as needed - Creating and maintaining necessary reports for the team Key Responsibilities: - Provide operational CRM user support for the SLS EMEA CRM user community - Ensure defined Service Level Agreements are met for daily activities - Liaise with Sales teams to ensure data quality and relevance - Create reports and dashboards as per requirements - Implement and manage permission sets and profile-level security - Develop workflow rules, process builders, validation rules, and flows - Collaborate with internal and external stakeholders - Maintain adherence to Turnaround Time (TAT) and quality standards - Fulfill ad-hoc requests as needed - Create and maintain necessary reports for the team Qualifications Required: - Salesforce certifications such as ADM-201 and ADM-211 - Profound understanding of Salesforce objects and their functionality - Ability to create reports, dashboards, and maintain data security - Knowledge of workflow rules, process builders, validation rules, and flows - Basic understanding of Apex, Visualforce, and SOQL - Capacity to coordinate with global IT and other CRM teams - Strong customer-centric mindset with a focus on high-quality issue resolution - Excellent communication and collaboration skills - Proven ability to manage and support a large user community, serving over 2000 users - Certified Salesforce Administrator (ideally in Lightning) - Nice-to-have: Additional SFDC certifications - Ideally experience in ERP Systems (i.e. SAP, Oracle, Scala, etc.) - At least 1-2 years of sales, pricing, commercial, or business support experience - Ideally, basic know-how concerning the Life Science organization (Note: Additional Company Details section has been omitted as it does not contain specific job-related information),