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Senior Analyst, Product Delivery

Senior Analyst, Product Delivery

Mastercard

5 - 9 years

15 - 19 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

Analyst Project management Information security Project initiation Javascript Customer support HTML JSON Corporate security Financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Product Delivery enables and empowers the core of Customer Delivery throughout Asia Pacific, by delivering simplified knowledge, know-how, materials, training, and education. Leveraging our strong partnerships across the globe, combined with our subject-matter expertise, we bring insight, experience, and solutions to deliver innovation, and ensuring our products and platforms are ready to deploy at scale. The role sits within the Acceptance vertical, responsible for the delivery of Card Present and Mastercard Gateway related products.

Responsibilities

Assess product and market delivery readiness through adherence of Product Delivery methodology. Project management of pilot projects, ensure that project scope and timelines are met, maintenance of a RAID log and provide regular status reports. Troubleshoot technical issues raised by customers during pilot projects. Leverage tools such as Postman, Insomnia and Splunk to identify and resolve issues. Escalate issues that require advanced troubleshooting to Product and Engineering teams. Drive the product implementation from readiness, market test into commercialisation to allow for scaled deployment. Validate and develop implementation documents including, but not limited to, project initiation, project kick-off presentation, project plans and training documents. Act as the knowledge expert on new and complex products Design and deliver high-quality training sessions to internal teams, partners, and customers. Understand implementation issues, work with product and technology teams on resolutions and iterative feedback/lessons learnt to regional product team Analyse data from product delivery projects, report on performance and success metrics. Develop and maintain strong working relationships, with cross- functions in Product and Technology to complete delivery and customer support tasks.

Experience

5+ years professional experience in financial services, payments or related field Understanding of project management and status reporting IT Knowledge in web technologies such as JavaScript and HTML, RESTful APIs, JSON/SOAP and cloud technologies such as AWS will be a plus.

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Mastercard

IT Services and IT Consulting

Purchase NY

10001 Employees

846 Jobs

Key People

Michael Miebach

CEO
Linda Kirkpatrick

President of North America
Raj Dhamodharan

Executive Vice President, Digital Asset and Blockchain Products

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Senior Analyst, Product Delivery