Job
Description
As a Senior Analyst, Product Delivery, you'll be at the heart of empowering Customer Delivery throughout Asia Pacific. You'll achieve this by providing simplified knowledge, essential resources, and comprehensive training and education. Our team prides itself on being a collaborative and creative group of problem-solvers, tackling unknowns, and successfully executing complex and strategic programs. We foster an inclusive and supportive environment where we focus on getting the job done while having fun! Responsibilities : In this role, you will: Assess product and market delivery readiness by ensuring adherence to our Product Delivery methodology. Manage pilot projects, guaranteeing that project scope and timelines are met, maintaining a RAID log (Risks, Assumptions, Issues, and Dependencies), and providing regular status reports. Drive product implementation from initial readiness and market testing through to commercialization, enabling scaled deployment. Validate and develop crucial implementation documents, including but not limited to project initiation, project kick-off presentations, project plans, and training materials. Coordinate and deliver training sessions to internal Customer Delivery teams. Act as the knowledge expert on new and complex products, providing guidance and insights. Manage various administrative tasks, such as coordinating training events and offering support to the team as needed. Understand implementation issues and collaborate with product and technology teams on resolutions, incorporating iterative feedback and lessons learned for regional product teams. Handle customer inquiries and issues, conducting research, providing effective advice and resolutions, and escalating complex issues that require advanced knowledge and troubleshooting. Analyze data from product delivery projects, reporting on performance and success metrics to drive continuous improvement. Develop and maintain strong working relationships with cross-functional teams in Product and Technology to ensure seamless delivery and customer support. Experience: We're looking for someone with: 5+ years of professional experience in financial services, payments, or a related field. A solid understanding of project management principles and status reporting. IT knowledge in web technologies such as JavaScript and HTML, RESTful APIs, JSON/SOAP, and cloud technologies like AWS will be a significant plus.
