Senior Analyst - Learning Business Partner

Key Responsibilities:

• Training delivery: Conducts new hire induction, tool training, and process-specific training.
• Content development: Creates and updates training modules, standard operating procedures (SOPs), and other knowledge-base materials.
• Training needs analysis: Facilitates refresher training based on feedback from quality assurance and operations teams.
• Skill assessment: Measures the effectiveness of training programs to ensure they meet performance goals.
• Mentorship: Provides guidance and one-on-one support to employees for performance improvement.
• Calibration: Leads and participates in calibration workshops to ensure consistent understanding of processes and standards.
  

Key performance indicators (KPIs):

• Training effectiveness: Measures how well training programs achieve their objectives, often using KPIs.
• Employee performance: Tracks improvements in employee performance after training interventions.
• Knowledge retention: Assesses how well employees retain information, for example through knowledge checks.
• Compliance: Ensures that training content is up to date with the latest product and policy changes.
  

Required

skills and qualifications:

• Strong communication and customer handling skills.
• Experience in a training role or a US healthcare process.
• Ability to work in different shifts.
• Any non-technical bachelor's degree (BSC, B-Pharma, B. Com, BA, Nursing, Life Science etc.)
• Experience: 3-6 years in any US Healthcare Process like Release of Information, Claims Adjudication/Adjustment, Medical Billing, RCM etc. Healthcare document retrieval experience will be an added advantage.