Senior Analyst, Bid Support and Knowledge Management

Reporting to: Assistant Manager, Bid Support

Key stakeholders: Proposal Managers/Directors, Proposal Coordinators, Sales Enablement and Operations, Subject-Matter-Experts

Duties & responsibilities

What this job involves

• Work collaboratively with Proposal Managers and other Bid Support members to provide support for varied presales solution aspects, primarily bid response and content management.

Bid Support:

• Support proposal writers with drafting Q&A-type responses, from existing baseline and data repositories. Would need to understand JLL business aspects to understand the relevance of various qualitative and quantitative information sets
• Own the development of tailored CVs/Bios/ Case studies working with the business lines and SMEs
• Undertake research on customer & opportunity and gather competitive information to feed into bid-evaluation process and responses thus demonstrating our added value.
• Contribute to the development of bid presentations, in coordination with sales leads and Proposal Managers. The goal is to produce outputs that are 80% compliant for final review and edits by PDS Stakeholder.

Knowledge Management Specialist

• Partner with Proposal leads and analysts in support of the RFP close-out process, which includes sourcing information from the proposal submissions, and updating the baseline library. Such information could include Q&A-type responses sorted by topic, case studies, client references, key executives, bios and corporate information, amongst others.
• Ensure all final proposal documents are uploaded into the correct location at JLL SharePoint or shared drives or other digital platforms (to be agreed with UK PDS Operations Manager)
  • Maintain / update / retire such documents as per prescribed processes.
  • Develop new repositories as required to meet evolving expectations of business and sales teams.
  • Work with content owners to ensure items are updated on a periodic basis and ensure proper document tagging & naming conventions are adhered.
• Develop trackers for feedback, collated content, project trackers, monthly calendars to support the functioning of the bid-response team.

Key skills

• Experience in Content writing, content/knowledge management from a multi-national company
• Excellent written, verbal and interpersonal communications skills
• High attention to detail with consistent high-quality deliverables
• Strong organisational and collaboration skills
• Proficient with MS Office (Word, PowerPoint and Excel) and SharePoint creating lists/ libraries/sites

Employee specification

• Post-Graduate, with excellent academic credentials
• 4-6 years of relevant experience from a multi-national professional services firm.