Title: Assistant Manager, Bid Support Reporting to: Director, Bid Centre of Excellence Key stakeholders: Proposal Managers/Directors, Business Line Leads, Sales Enablement and Operations Leads, Graphic Design Leads, Subject-Matter-Experts Direct reports: Bid Support Specialist Duties & responsibilities The role requires the ability to manage and groom a team of Bid Support Specialists, Proposal Writers, Knowledge Management analysts for producing bids/proposals, draft responses, pitch presentations, case studies, various marketing collaterals, and repository of business metrics in accordance with Clients requirements and JLL value proposition. To accept total responsibility and demonstrate individual capability of writing and development of effective, concise, and compelling content, and contribute to the success of the business division. What this job involves Proposal (Bid) Management Role: Develop and submit consistently high quality, compliant, customer-focused bid responses for RFIs/RFPs, proposal presentations and clarifications, within allocated time. Demonstrate a strong individual ability for proposal/business writing, understanding of proposal themes and flow of information, proactive approach to baselining an RFP response, JLL business understanding, eye-for-detail for any gaps and errors, ability to develop impactful presentations, and incorporate graphic design inputs to finalize bid-related output. Develop / update / maintain proposal baseline repositories structured as per a logical taxonomy and content type and ensure processes for easy search and retrieval for the required proposal/topic at hand. Understand the various business sectors applicable for JLL and the proposal components for each sector (commercial/workplace, industrial, residential, hotels and retail). Where required, undertake research on customer and opportunity, and gather competitive information to feed into bid-evaluation process and responses. Engage with all organisational SMEs to ensure that their inputs are received, well understood, and incorporated in a timely manner. Utilize these SME inputs to keep the baselines constantly updated. Work with and obtain necessary information across business lines, regions, functional teams and SMEs to complete JLL presentations and baselines. Champion proposal best-practice; assist with driving consistency across all documents in accordance with JLL corporate standards & templates and revise necessary standards to fit region and client specific demands. Enhance visual impact of bid responses / presentations and work with graphic designers to create, edit, proof-read, and review graphics as needed. Ensure alignment to governance protocols, internal processes, trackers, update calendars and document control guidelines to maintain the required content in a logical manner. Undertake end-to-end responsibility of managing and maintaining repositories of business metrics, past bids, case studies, and varied other content type on JLL digital systems and platforms such as SharePoint sites. Manage multiple assignments simultaneously, while working both independently and with other proposal professionals Team Utilization and Management: Manage a team of varied proposal related skills and levels, and assume full responsibility of hiring, grooming, training them and running regular knowledge sharing sessions for their constant learning and development. Undertake the responsibility of day-to-day work allocation, ensuring teams full utilization and efficiency metric, timely closures of their projects, and delivery to stakeholders. Ensure apt stakeholder communication by the juniors whether written or verbal Showcase the ability to hold crucial conversations and productive feedback discussions both regular and year end Take accountability of employee engagement and support their ambitions, while delivering on organizational objectives Performance objectives Deliver impactful, client-focused, and well-written bid responses and content Display an in-depth understanding of JLLs various business lines and our business model Ability to generate novel ideas, drive content improvement/development initiatives, display proactiveness, ownership of individual tasks, and ensure closure/project deliveries in strict timelines Teamwork, timeliness, quick learning, resourcefulness, ability to ideate would be the key traits Should be open to support during peak hours or after-office hours to contribute towards critical client submissions Develop a high performing team with the ability to respond to varied stakeholder requirements in a dynamic work-environment, usually across different time zones Ability to assess stakeholder expectations and nuances, a mature outlook towards stakeholder communication, and delivering on the mutually agreed objectives and timelines without fail Key skills Proposal Writing and Management Content/knowledge Management, Use of Digital Platforms Stakeholder Communication Team Management Excellent written, verbal and interpersonal Communications skills To present and discuss ideas, plans, viewpoints effectively with all levels of staff including business and technical stakeholders Formal business writing ability is a must; will be required to write or edit varied content types for JLL leadership and JLL clients Tailored communication methods and styles, that allow for effective engagement with specific members Understanding of the Graphic Design space and its potential impact on output Methodical and problem-solving approach to work Ability to critically understand and analyse content, and derive logical conclusion, w.r.t., its comprehensiveness, aptness and sufficiency for answering the key questions Ability to operate in a dynamic environment Strong sense of client servicing High attention to detail Process orientation Employee specification Post-Graduate, with excellent academic credentials 10-15 years of experience from a professional services firm, including a minimum of 5 years of independent proposal writing experience, and a minimum of 5 years of team management experience Scheduled Weekly Hours: 40
