Senior Air Operations Associate

You will play a crucial role as a Global Operations Associate at Flexport, contributing to the mission of simplifying global commerce and fostering more trade. Your focus will be on supporting partners within your region, including account management, customs teams, carriers, and more, to help them achieve their logistics objectives. By providing exceptional customer service, monitoring performance against SLAs, and collaborating with partners, you will ensure smooth operations and work towards commercial goals. In your role, you will specialize in managing the end-to-end movement of shipments, particularly in Air imports and exports, within a regional network. You will be responsible for representing Flexport's value proposition, resolving issues, improving programs, and maintaining the highest standard of quality in partnership with our clients. Additionally, you will work on implementing operational infrastructure, enhancing efficiency, and fostering collaboration with various teams to meet service levels and optimize productivity. Your adaptive responsibilities will involve building and implementing operational procedures, identifying opportunities for efficiency, empowering account management, and utilizing metrics to enhance performance. You will also serve as a consultant to different teams on ocean supply chain operations, ensuring client needs are met and operational excellence is achieved. Furthermore, you will engage in partner performance management, act as a point of contact with partners, ensure accurate data management, monitor shipment milestones, report exceptions, and oversee commercial agreements. Your role will also involve coaching partners on new processes and setting them up for success. To excel in this role, you should hold a BA/BS degree and possess 3-5 years of experience in logistics, freight forwarding, or supply chain operations. You should have a desire for process improvement, strong problem-solving skills, strategic vision, and excellent communication abilities. A client service mindset, attention to detail, and willingness to challenge the status quo are also essential. Proficiency in English communication, analytical skills, policy application, and idea generation through data are required to succeed in this position. If you are passionate about driving global trade forward, eager to tackle challenges, and committed to excellence, join Flexport in shaping the future of the industry and making a positive impact on businesses, society, and the environment.,