Flexport

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: The role of the Global Operations Associate is a critical part of Flexport's mission to make global commerce so easy there will be more of it a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals, and trucking providers. Your work directly supports Flexport's partners inachieving their logistics goals. This role is designed to guide our partners providing best-in-class customer service experience monitoring their performance against SLAs, pave the way to improve our technology stack and work towards commercial goals. In this role you will be the main contact for partners streamlining processes ensuring smooth operations on both ends and have the opportunity to foster collaboration with our partner. Tactical Responsibilities: As a Global Air Operations Associate, you are an expert in executing the end-to-end movement of shipments within a regional network including Air imports and exports and have the tools to monitor that partners do the same. You will personally represent Flexport's value proposition by ensuring that our partner takes care of shipments against agreed SLAs. You will gain management expertise and act as the first point of escalation for issue resolution (reactive) or program improvements (proactive, both internally and externally). You will be the "front line" in ensuring the highest standard of Flexport quality delivered by our partner. You will implement and test scalable operational infrastructure and procedures to ensure partners are delivering the highest levels of efficiency and productivity for our customers. If they are not, you will look for opportunities to improve them. You will be the focal point for the partner on a daily basis sharing news and leverage Flexport resources to ensure that partners are set up for success. You will work closely with Partners, Air Pricing, Demand, and Operations in different destinations to ensure that shipments meet committed service levels for capacity and shipment coordination Adaptive Responsibilities: You will help build and implement operational infrastructure and procedures in the day-to-day workflow, while constantly identifying and executing opportunities to realize optimal efficiency and productivity. You will empower Account Management by participating in feedback loops to ensure client needs are met. You will use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness. You will act as a consultant to your regional team, product & engineering and the operations excellence team on air supply chain operations. Scope of Duties: Partner Performance Management; regularly review with partner past performance, identify improvement opportunities by drilling deep into historic data. Point of contact with partners; keep yourself updated with most recent events and engage proactively with partners on how to find the right solution. Seek to understand best-in-class market offerings and customer requirements for your geography Ready-to-ship gatekeeper; ensure partners keep our system up-to-date, so that we can refer to one source of truth when evaluating data and manage our customers. Shipment life-line executioner/monitor; ensure partners are on top of shipment plans and report actual milestones on time. Control tower; Report any exceptions and activate recovery plan to senior management on partner side and salvage service commitment if needed Exert commercial control; auditing service fees and bills to ensure that commercial agreements are correctly executed. Coaching; if new processes or a new partner is implemented you will familiarize yourself with the SOP and ensure that the partner is set up for success. What you will need: Experience: BA/BS degree Minimum 3-5 years of experience in logistics, freight forwarding, supply chain, air carrier operations, or consulting (ocean freight knowledge is a plus) Mindset: Desire to "build a better machine" and get irritated when things aren't optimal Hands-on, process-oriented, structured thinking with strong problem-solving capabilities Strategic vision and ground floor execution Excitement to manage vendor relations and create best-in-class, innovative structures to do so Excellent communication, interpersonal, and organizational skills A client service mindset; you are obsessed with client and squad happiness Next-level attention to detail Courage to challenge the status quo when logic and reason require it. See something broken? Fix it! Flexibility to get the job done when needed. Willing to work outside office hours and occasional weekend or night shifts in certain locations. Skills: Proficient English communication skills required for effective collaboration and communication with local partners, internal teams, and global stakeholders Optimizing processes analytically Pressure testing qualitative and quantitative work Applying policy, process, and best practices Generating ideas through data Building feedback loops for a product or service Executing complex processes without missing adaptive opportunities Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information. Show more Show less

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: As a Senior Product Manager at Flexport, you’ll play a pivotal role in shaping the vision and direction of our products. You will lead the creation and evolution of scalable, high-impact solutions that streamline global logistics. By collaborating closely with engineering, design, and business teams, you will drive the development of products that support our mission and deliver value to both internal and external stakeholders. Your contributions will empower businesses of all sizes to move goods seamlessly across borders. Omnichannel at Flexport: Omnichannel fulfillment is at the core of Flexport’s mission to empower merchants to meet rising customer demands. By unifying logistics services across multiple channels - whether online marketplaces, physical stores, or direct-to-consumer models - Flexport enables merchants to deliver products with greater speed and cost-efficiency. As a Senior Product Manager in Omnichannel, you will lead the development of smart fulfillment solutions, directly influencing the interconnected ecosystem of global trade and helping merchants optimize their supply chains. You Will: Define the strategy, vision, and roadmap for products that support Flexport’s Omnichannel initiatives and beyond Lead cross-functional teams, working with engineering, design, operations, and data science to develop scalable products that improve global commerce Own the end-to-end lifecycle of products, from ideation to launch and scaling, ensuring they meet business objectives and customer needs Gather insights from users, stakeholders, and market data to continuously improve product features and functionality Mentor and guide junior product managers, fostering a high-performance culture Act as a key stakeholder in shaping Flexport’s long-term product vision, driving across the platform You Should Have: 5+ years of experience in product management, with a strong track record of delivering impactful products in logistics, supply chain, e-commerce, or related industries Proven experience leading cross-functional teams and driving large-scale projects from concept to delivery Deep understanding of product lifecycle management, from discovery through execution and scaling Strong leadership skills with experience mentoring other product managers and contributing to team success Excellent communication skills with the ability to influence and collaborate across different teams A strategic mindset with the ability to prioritize and make trade-offs in a fast-paced environment Preferred Qualifications: Experience working on products in logistics, supply chain, fulfillment, or e-commerce Experience working with AI/LLM solutions to drive business growth or improve operational efficiency A passion for making global trade more efficient, transparent, and accessible Familiarity with agile methodologies and product development best practices Why Flexport: At Flexport, we’re building the future of global trade. Our product team is at the heart of this transformation, driving solutions that have a direct impact on our customers and the logistics industry. We foster a culture of innovation, inclusivity, and continuous learning, giving you the opportunity to work on meaningful, impactful projects while supporting your professional growth. Benefits and Perks: Competitive salary and equity options. Comprehensive health and wellness benefits. Opportunities for career advancement and professional development. Collaborative, inclusive, and diverse work culture. Flexport is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information. Show more Show less

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: As Flexport embarks on our goals for 2025 and beyond, we will be rapidly expanding our presence in new markets. As Country Manager, you will build and lead our local teams, drive our market presence, oversee end-to-end operations, and cultivate partnerships with local partners to ensure seamless service delivery and growth. You will establish and infuse Flexport’s culture and values in daily operations, exhibiting grit and a bias to action. This role is pivotal to our success in expanding across Asia and delivering exceptional value to our customers. You will: Lead and Manage Operations: Oversee all operational aspects of our business in the country, ensuring efficiency, compliance, and alignment with global standards. Develop and Execute Strategy: Build and implement local business strategies that align with regional and global objectives, driving growth and profitability. Foster Partnerships: Identify, negotiate, and maintain partnerships with local partners to optimize service offerings and expand our network. Manage and Grow the Team: Recruit, develop, and lead a high-performing local team, fostering a culture of excellence and accountability. Drive Customer Success: Ensure outstanding customer experience by maintaining service quality, resolving issues, and building long-term client relationships. Monitor Market Trends: Analyze local market trends, customer needs, and competitive landscapes to identify new opportunities and maintain a competitive edge. Ensure Compliance: Uphold legal, regulatory, and ethical standards across all aspects of the operation. You should have: Leadership Experience: 15+ years of progressive experience in logistics, freight forwarding, or supply chain management, with a minimum of 10 years in a leadership role. Commercial & Sales Experience: You have a proven track record in growing freight forwarding business in India, holding strong relationships with local buyers of freight forwarding services. Market Knowledge: Deep understanding of the logistics landscape in the India market and experience working with local partners, airlines, shipping lines, and government regulations. Strategic Thinking: Proven ability to develop and execute operational strategies that drive growth and efficiency. Partnership Building: Strong negotiation and relationship-building skills, with experience managing customer and partner relationships Operational Expertise: Hands-on experience managing complex supply chain operations, including process improvement and technology implementation. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: Investing your time with Flexport means keeping pace with a rapidly growing business, learning new skills, and seeking opportunities to fill the gap. We appreciate your contributions to making Flexport an amazing place to work and we encourage upwards or lateral movement and transfers that align with current business needs. Exceptional software development is integral in allowing us to fulfil our mission of making global trade easier for everyone. At Flexport you’ll develop systems that are at the forefront of reshaping the entire logistics & supply chain industries. The SMB organization strives to increase Flexport’s efficiency and effectiveness by providing self-serve platforms that reduce complexity for small and medium businesses. We solve foundational engineering challenges with the added complexity of the logistics domain that Flexport is in after merging Deliverr technology. Here are some of the things we work on: Replenishment to FBA, WFS - Building the next generation of automated replenishment systems as merchant scale with Flexport Reserve Storage, with the promise of lean inventory and no stock-outs. Upstream Inventory Management - Creating a single platform for merchants to manage their inventory and plan their supply chain in the self-serve portal with all the insights and recommendations from Flexport. Wholesale and Retail orders - Building the distribution capabilities to brick-and-mortar retailers and wholesalers. This includes onboarding, ingestion, digitalization, and outbounds of bulk orders. Warehouse Operational excellence - Improving the freight booking process and communication across operations, clients, carriers, and partners for inbound, outbound, and all related shipments from or to US warehouse facilities at Flexport. You will: Take on complex product initiatives and run them to completion with minimal supervision. Design flexible, maintainable and scalable code. Safeguard code quality on your team, reviewing others’ code with an eye to performance and maintainability. Collaborate with engineering teams to execute against the vision and roadmap Work closely with designers and product managers to distill complex business problems into elegant technical solutions. Be part of a close-knit engineering team that ships new code with every PR, every day. Geek out about supply-chain, shipping and logistics. (We do this often.) You should have: 1+ years experience writing software and a strong engineering background. A love of simple, well-tested code that is easy to extend and hard to break. Ability to convey technical ideas in common terms to business stakeholders, product managers, and engineers alike. A self-starter attitude. When you see a problem, you solve it. Knowledge of at least one programming language such as Typescript, Java, or JS. Our Stack: Our continuous releases are integrated with Buildkite and Github. On the frontend, we create our views with React, manage data flow with redux, and test our application with Jest. On the backend, it is in Node.js, typescript and Java. Our data persisted in mostly RDS and Algolia. Our stack is hosted on AWS using Docker. Culture and Values: Our mission is to make global trade easy for everyone. To do so, we operate by our six Flexport values: Empower Your Client - Reinvigorate customer obsession Strengthen Feedback Loops - Seek truth and build trust Drive Agility - Unlock faster, more effective operations Think From End-to-End - Connect your work to the wider network Dive Deep - Sweat the details Play the Long Game - Keep the (really) big picture in mind In the process, we support communities in need and a sustainable environment. Flexport.org is the humanitarian and sustainability arm of Flexport and works with nonprofit and for-profit partners to address environmental and social issues, both globally and locally. Our programs focus on crisis relief, reducing global carbon emissions, low-cost global freight forwarding solutions for nonprofits, and community engagement. Want to tackle global challenges that have an impact on business, society, and the environment? Come join us. Worried about not having any logistics experience? Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward. What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers. We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one-week intensive onboarding program designed specifically to set every new Flexport employee up for success. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: As a Senior Product Manager at Flexport, you’ll play a pivotal role in shaping the vision and direction of our products. You will lead the creation and evolution of scalable, high-impact solutions that streamline global logistics. By collaborating closely with engineering, design, and business teams, you will drive the development of products that support our mission and deliver value to both internal and external stakeholders. Your contributions will empower businesses of all sizes to move goods seamlessly across borders. Omnichannel at Flexport: Omnichannel fulfillment is at the core of Flexport’s mission to empower merchants to meet rising customer demands. By unifying logistics services across multiple channels - whether online marketplaces, physical stores, or direct-to-consumer models - Flexport enables merchants to deliver products with greater speed and cost-efficiency. As a Senior Product Manager in Omnichannel, you will lead the development of smart fulfillment solutions, directly influencing the interconnected ecosystem of global trade and helping merchants optimize their supply chains. You Will: Define the strategy, vision, and roadmap for products that support Flexport’s Omnichannel initiatives and beyond Lead cross-functional teams, working with engineering, design, operations, and data science to develop scalable products that improve global commerce Own the end-to-end lifecycle of products, from ideation to launch and scaling, ensuring they meet business objectives and customer needs Gather insights from users, stakeholders, and market data to continuously improve product features and functionality Mentor and guide junior product managers, fostering a high-performance culture Act as a key stakeholder in shaping Flexport’s long-term product vision, driving across the platform You Should Have: 1 to 3 years of experience in product management (after MBA preferred), with a strong track record of delivering impactful products in logistics, supply chain, e-commerce, or related industries Proven experience leading cross-functional teams and driving large-scale projects from concept to delivery Deep understanding of product lifecycle management, from discovery through execution and scaling Strong leadership skills with experience mentoring other product managers and contributing to team success Excellent communication skills with the ability to influence and collaborate across different teams A strategic mindset with the ability to prioritise and make trade-offs in a fast-paced environment Preferred Qualifications: Experience working on products in logistics, supply chain, fulfillment, or e-commerce Experience working with AI/LLM solutions to drive business growth or improve operational efficiency A passion for making global trade more efficient, transparent, and accessible Familiarity with agile methodologies and product development best practices Why Flexport: At Flexport, we’re building the future of global trade. Our product team is at the heart of this transformation, driving solutions that have a direct impact on our customers and the logistics industry. We foster a culture of innovation, inclusivity, and continuous learning, giving you the opportunity to work on meaningful, impactful projects while supporting your professional growth. Benefits and Perks: Competitive salary and equity options. Comprehensive health and wellness benefits. Opportunities for career advancement and professional development. Collaborative, inclusive, and diverse work culture. Flexport is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

About Flexport: At Flexport, we believe global trade can move the human race forward. That s why it s our mission to make global commerce so easy there will be more of it. We re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes from emerging brands to Fortune 500s use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: As a Senior Product Manager at Flexport, you ll play a pivotal role in shaping the vision and direction of our products. You will lead the creation and evolution of scalable, high-impact solutions that streamline global logistics. By collaborating closely with engineering, design, and business teams, you will drive the development of products that support our mission and deliver value to both internal and external stakeholders. Your contributions will empower businesses of all sizes to move goods seamlessly across borders. Omnichannel at Flexport: Omnichannel fulfillment is at the core of Flexport s mission to empower merchants to meet rising customer demands. By unifying logistics services across multiple channels whether online marketplaces, physical stores, or direct-to-consumer models Flexport enables merchants to deliver products with greater speed and cost-efficiency. As a Senior Product Manager in Omnichannel, you will lead the development of smart fulfillment solutions, directly influencing the interconnected ecosystem of global trade and helping merchants optimize their supply chains. You Will: Define the strategy, vision, and roadmap for products that support Flexport s Omnichannel initiatives and beyond Lead cross-functional teams, working with engineering, design, operations, and data science to develop scalable products that improve global commerce Own the end-to-end lifecycle of products, from ideation to launch and scaling, ensuring they meet business objectives and customer needs Gather insights from users, stakeholders, and market data to continuously improve product features and functionality Mentor and guide junior product managers, fostering a high-performance culture Act as a key stakeholder in shaping Flexport s long-term product vision, driving across the platform You Should Have: 1 to 3 years of experience in product management (after MBA preferred), with a strong track record of delivering impactful products in logistics, supply chain, e-commerce, or related industries Proven experience leading cross-functional teams and driving large-scale projects from concept to delivery Deep understanding of product lifecycle management, from discovery through execution and scaling Strong leadership skills with experience mentoring other product managers and contributing to team success Excellent communication skills with the ability to influence and collaborate across different teams A strategic mindset with the ability to prioritise and make trade-offs in a fast-paced environment Preferred Qualifications: Experience working on products in logistics, supply chain, fulfillment, or e-commerce Experience working with AI/LLM solutions to drive business growth or improve operational efficiency A passion for making global trade more efficient, transparent, and accessible Familiarity with agile methodologies and product development best practices Why Flexport: At Flexport, we re building the future of global trade. Our product team is at the heart of this transformation, driving solutions that have a direct impact on our customers and the logistics industry. We foster a culture of innovation, inclusivity, and continuous learning, giving you the opportunity to work on meaningful, impactful projects while supporting your professional growth. Benefits and Perks: Competitive salary and equity options. Comprehensive health and wellness benefits. Opportunities for career advancement and professional development. Collaborative, inclusive, and diverse work culture. Flexport is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status. #LI-hybrid Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

You will play a crucial role as a Global Operations Associate at Flexport, contributing to the mission of simplifying global commerce and fostering more trade. Your focus will be on supporting partners within your region, including account management, customs teams, carriers, and more, to help them achieve their logistics objectives. By providing exceptional customer service, monitoring performance against SLAs, and collaborating with partners, you will ensure smooth operations and work towards commercial goals. In your role, you will specialize in managing the end-to-end movement of shipments, particularly in Air imports and exports, within a regional network. You will be responsible for representing Flexport's value proposition, resolving issues, improving programs, and maintaining the highest standard of quality in partnership with our clients. Additionally, you will work on implementing operational infrastructure, enhancing efficiency, and fostering collaboration with various teams to meet service levels and optimize productivity. Your adaptive responsibilities will involve building and implementing operational procedures, identifying opportunities for efficiency, empowering account management, and utilizing metrics to enhance performance. You will also serve as a consultant to different teams on ocean supply chain operations, ensuring client needs are met and operational excellence is achieved. Furthermore, you will engage in partner performance management, act as a point of contact with partners, ensure accurate data management, monitor shipment milestones, report exceptions, and oversee commercial agreements. Your role will also involve coaching partners on new processes and setting them up for success. To excel in this role, you should hold a BA/BS degree and possess 3-5 years of experience in logistics, freight forwarding, or supply chain operations. You should have a desire for process improvement, strong problem-solving skills, strategic vision, and excellent communication abilities. A client service mindset, attention to detail, and willingness to challenge the status quo are also essential. Proficiency in English communication, analytical skills, policy application, and idea generation through data are required to succeed in this position. If you are passionate about driving global trade forward, eager to tackle challenges, and committed to excellence, join Flexport in shaping the future of the industry and making a positive impact on businesses, society, and the environment.,

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: As a Country Air Freight Manager you are part of the core regional leadership team at Flexport overseeing the Air business for a country of Flexport. You are a strategic thinker and a strong change leader able to set and implement the strategic roadmap for the country. You excel at relationship building and can create strong partnerships internally and externally (carriers, customers) to support our strategy. You are a high energy, hands-on team leader able to lead and grow a team across multiple locations. You have a proven track record of driving profitable growth and deep experience managing P&Ls. You are a deep expert in freight forwarding market and processes, able to guide your team on how to execute as well as interact with our software engineering team on building a best-in-class forwarding product. You will: Set and implement the strategy for air freight in your country Set the financial targets (volume, revenue, net revenue, gross profit, etc…) working hand in hand with Sales, Finance and Regional Air leadership Develop the strategy and tactics to execute against your Annual Operating Plan (AOP). End-to-end ownership of country P&L including gross revenue, COGS, net revenue and operating expenses. By leveraging your core value drivers of procurement, pricing, planning and business development you will fuel growth within your country. Ownership of all operational metrics for your country including on-time performance, schedule quality, productivity Drive day-to-day the implementation of your country’s strategy, ensuring you have the right metrics in place to track performance, that objectives are well cascaded within your teams and steering execution against agreed initiatives Ensure we have regular reporting of your country’s progress against plan and promote visibility to the executive leadership of the company Develop and execute your country’s procurement strategy for all trades Identify procurement opportunities and lead strategic negotiations to secure the most value for your country. Administer a clear vendor strategy for the country identifying which airlines, handlers, and truckers we should leverage; establish service level agreements; and administer rigorous performance management. Formalize a long-term vision on where we want to procure ourselves vs. use a third-party forwarder and maintain an implementation roadmap. Establish and maintain executive-level relationships with key contacts at airlines domiciled in country. Constantly monitor our end-to-end procurement cost vs. market and ensure the team continuously drives improvements in our overall competitiveness Drive product development by building service capabilities for Flexport air in your country Align country’s product capabilities with the market by partnering closely with regional operations on end-to-end service level agreement standardization. Develop new products when gaps persist. You are identifying market needs and building end-to-end solutions to bring Flexport to market parity or exceed market expectations. Operations leadership on product quality, driving best-in-class quality as measured by on-time performance, schedule quality, and other metrics as defined Partner with our product and engineering teams to identify product and feature gaps. You act as a business partner to them and provide subject matter expertise in order to establish product requirements and product roadmap. Lead and develop a high-performing country air freight team Define the target organization required to meet the country’s strategic goals working hand in hand with Sales and Finance. Recruit and develop a high-performing Country Air Management team partnering closely with other cross-functional teams such as sales and account management. Ensure team objectives and individual objectives are in place for each team member in your country and actively manage the team engagement, performance and growth Lead the team through the frequent transformations and re-organizations required in a high growth company, ensuring they constantly embrace change while maintaining a high performance Be a role model for Flexport values Partner with Sales Organization to drive go-to-market strategies and lead country pricing strategy Drive strong collaboration between Demand teams and the regional air team to design and implement the best end to end products for our customers. Ensure your team provides deep market expertise, operations expertise, technological expertise and consultative sales support to the sales organization to grow our book of business in your country. Ensure market intelligence, as well as sales collateral on your country’s products, are properly formalized and disseminated. Enable the Demand teams on selling all air products. Drive pricing strategy for the country, leveraging key metrics such as conversion rates. You set the tone for how we price, leading markup management strategies for trade-lanes and customer segmentation while also spearheading investment decisions for strategic accounts. You should have: 10+ years of experience at a freight forwarder, airline or in logistics operations Experience on procurement, and airline relationships out of India market. Hands on leader with experience managing and motivating large diverse team and implementing large scale organizational transformations Strategic thinker and very strong day to day implementer Deep freight forwarding market and freight forwarding operations expertise. Previous experience in leadership role in freight forwarding operations a plus Inclination to think-outside-the-box to always find a better solution or alternative, while remaining grounded in numbers and metrics Excel to manage vendor relations and create best-in-class, innovative structures to do so Excellent communication, interpersonal and organizational skills A client service mindset; you are obsessed with client and squad happiness Next-level attention to detail, love to dive deep in all operational processes Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: Exceptional software development is integral in allowing us to fulfill our mission of fixing the user experience in global trade. At Flexport you’ll develop products that are at the forefront of reshaping the entire logistics & supply chain industries. You will work alongside self-starters interested in solving real-world problems and streamlining the inefficiencies in the complex global trade industry. You’ll have the opportunity to reshape an industry by creating the new operating system for global trade. Our engineering team is a top-notch software engineering team, who love listening to the users, working as a group, and proactively taking the lead whenever necessary. The role involves learning the business of fulfillment, modeling the work that people do to move freight, designing solutions to make it more efficient, and thinking innovatively to automate much of it. As an Engineer Manager, you will be responsible for managing a team of Software Engineers, defining a roadmap, communicating status with stakeholders, and delivering the results with the team together. In addition, as the people manager, you are expected to hire and onboard new people, coach, mentor and develop your engineers. The Team: Large online marketplaces have trained consumers to expect products delivered to their doorsteps within 1-2 days at no extra cost. As a result, millions of merchants on other marketplaces are falling behind, unable to cost-effectively deliver products to their customers within 1-2 days. We help the online marketplace to meet shipping standards, avoiding late shipment penalties for orders. Flexport and our Omnichannel business unit is driven by a mission to enable any seller, regardless of size, to delight its customers with fast and cost-effective fulfillment. Our team of software engineers, operations experts and customer champions have decades of experience building and operating some of the most complex logistics systems today for leading companies. We are leveraging cutting-edge machine learning and optimization technology to build a smart fulfillment network, enabling anyone, anywhere to offer fast and cost-effective delivery. You will: Lead a team of Software Engineers, including project planning, technical leadership and career development.. Partner with Operations and Product Management to identify gaps in inventory accuracy, analyze root causes, and drive strategic initiatives to improve processes and achieve higher accuracy levels. Be a full business owner: shape the foundation of the product and business that you work on. Own the overall planning, execution and success of projects that directly improve Flexport Fulfillment top-line business metrics. Drive the team’s technical improvements and roadmap. Work with Engineering Leaders to hire top talent for the team. You should have: Basic qualifications: 10+ years of software engineering experience building large scale, high-performance systems in a complex, multi-tiered, distributed environment. 3+ years of people management experience for a group of engineers. Computer Science fundamentals in object-oriented design and data structures, algorithm design, problem solving and complexity analysis. Experience shipping production code with full instrumentation: deployment, logging, monitoring, and documentation. Understanding of best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations. Experience recruiting, hiring and managing a team. Strong sense of ownership, urgency, and drive. Strong written and verbal communication skills. Bachelor's degree in Computer Science or a related field. Preferred qualifications: Prior experience with Building and operating distributed enterprise-wide systems. Processing large amounts of data. E-commerce, supply chain, logistics, fulfillment and warehouse management systems, or finance systems. TypeScript, Node.js and SQL. AWS Lambda and SQS. Why Flexport: We’re building the future of global trade, and that future starts with our employees. At Flexport, we believe in a culture of learning, inclusivity, and growth. We provide our engineers with opportunities to work on meaningful, impactful projects, all while supporting professional development and fostering a work environment where everyone can thrive. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

As part of Flexport, you will be contributing to the mission of advancing global trade and making it more accessible to all. With a focus on innovative technology and exceptional individuals, Flexport is revolutionizing the $10 trillion industry by enabling companies of all sizes to seamlessly move merchandise across 112 countries annually. In the wake of the recent global supply chain challenges, Flexport's role in facilitating the movement of goods worldwide has become increasingly vital. Supported by top-tier investors, Flexport is dedicated to addressing global challenges that impact businesses, societies, and the environment. As a member of the Flexport team, you will have the opportunity to engage with a dynamic and rapidly expanding business environment. The company values continuous learning, skill development, and encourages internal mobility to align with evolving business requirements. Your role will involve developing cutting-edge software solutions that drive the transformation of the logistics and supply chain sectors. Specifically, within the SMB organization, you will contribute to enhancing Flexport's efficiency for small and medium-sized businesses through self-serve platforms. By tackling fundamental engineering obstacles in the logistics domain, including those from the integration of Deliverr technology, you will play a key part in reshaping industry practices. Some key responsibilities include: - Building automated replenishment systems for merchant scalability - Creating a unified platform for inventory management and supply chain planning - Developing distribution capabilities for retail and wholesale orders - Enhancing warehouse operational excellence through streamlined processes and communication In this role, you will: - Lead complex product initiatives with minimal supervision - Design robust, scalable, and maintainable code - Uphold code quality standards within your team - Collaborate with cross-functional teams to execute against the company's vision - Work closely with designers and product managers to deliver effective technical solutions - Contribute to an agile engineering team that consistently delivers new code Ideal candidates will have: - Over 1 year of software development experience and a strong engineering background - Proficiency in writing well-tested, extendable, and robust code - Ability to communicate technical concepts effectively to diverse stakeholders - Proactive problem-solving mindset and self-driven attitude - Familiarity with programming languages such as Typescript, Java, or JavaScript Flexport's tech stack includes Buildkite, Github, React, Redux, Jest, Node.js, Typescript, Java, RDS, Algolia, and Docker, all hosted on AWS. At Flexport, we operate based on our core values, including empowering clients, seeking truth, driving agility, connecting work across the network, attention to detail, and maintaining a long-term perspective. Join us in our mission to make global trade accessible to all while supporting communities and promoting sustainability through Flexport.org initiatives. Embrace the opportunity to contribute to the first Operating System for Global Trade and collaborate with a diverse team to drive the industry forward. Flexport is committed to equal opportunity and values diversity in its workforce. Candidates" data privacy is respected in accordance with GDPR and CCPA regulations, as detailed in our Privacy Notice available on www.flexport.com/privacy.,