Senior Admission Counselor

Job Description

JOB SCOPE The ideal candidate for this role is a proven sales performer adept in direct-to consumer consultative sales who excels at working with high ticket size products. As an upGrad Admission Counsellor [AC], you will help prospective learners find the right educational course to upskill themselves and progress in their careers. You will guide them through the decision-making process and persuade them to enroll in upGrad programs. RESPONSIBILITIES & DUTIES • Act as a mentor and guide for potential learners, offering career advice and insights into how upGrad can accelerate their professional journey. • Provide personalized career counseling to potential learners, assisting them in charting their career trajectory and demonstrating how upGrad can facilitate their goals. • Meet weekly enrollment, revenue, and collection targets to contribute to the overall success of the organization. • Establish the unique value and effectiveness of upGrad's online/blended learning model to potential learners. • Manage the complete sales lifecycle for assigned leads, including initiating contact, conducting product demonstrations, closing sales, and nurturing post-sales relationships. • Maintain a comprehensive database of lead interactions within the CRM system, offering continual feedback to the marketing team to enhance lead quality. BASIC ELIGIBILITY CRITERIA • Minimum of 2 to 5 years of B2C sales experience, with at least 1 year spent in a single company. • Prior experience in selling education products [Preferred]. • *Minimum graduation or above, with qualifications from relevant backgrounds preferred: • Previous experience working a 6-day work week. • Currently working in the capacity of an individual contributor. • Proven track record of meeting targets in the existing company SKILLS • Excellent written and verbal communication skills, including strong interpersonal and presentation abilities. • Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy. • Ability to persuade learners towards enrolling in courses while ethically influencing their decision • Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements. KEY PERFORMANCE INDICATORS • Minimum 120 minutes of talk time over calls per day. • Conduct 1-2 virtual sessions (VCs) per day, each lasting at least 60 minutes. • Connect with a minimum of 40% of your leads each day i.e., a minimum of 4 to 5 dials on every lead. • Consistently meeting and exceeding weekly revenue targets