Sen. Customer Relationship Manager

Company Description

Chocovic is a Ludhiana-based brand known for its exquisite wedding cards & boxes, baby shower gifts, anniversary or birthday favors, festive hampers, and corporate gifting. Our beautiful boxes and hampers are filled with delectable, in-house produced food items, making our sweets easily available for everyday consumption. Whether for special occasions or daily enjoyment, Chocovic brings happiness in a box.

Role Description

This is a full-time on-site role for a Senior Customer Relationship Manager, located in Ludhiana East. The Senior Customer Relationship Manager will be responsible for managing customer relationships, ensuring customer satisfaction, resolving customer issues, and collaborating with the sales and marketing teams to develop customer engagement strategies. Daily tasks include addressing customer inquiries, maintaining accurate customer records, and analyzing customer feedback to improve services and products.

Qualifications

• Strong customer service and relationship management skills
• Experience in sales and marketing, especially in customer engagement and retention
• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution skills
• Ability to analyze customer feedback and implement improvements
• Bachelor's degree in Business Administration, Marketing, or related field is preferred
• Experience in the retail or gifting industry is a plus
  

Salary:- 15k-22k in hand