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8.0 - 12.0 years

2 - 5 Lacs

Noida

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Skill required: KYC Screening - Know Your Customer (KYC) Designation: Regulatory Compliance New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Communication SkillsIn this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsStrong coping, emotional resilience, and stress-management skillsExcellent comprehension and communication Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Qualification Any Graduation

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3.0 - 6.0 years

5 - 9 Lacs

Pune

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Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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0.0 - 5.0 years

2 - 5 Lacs

Noida, Gurugram, Delhi / NCR

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Job description We have 500+ positions, active for Different voice & Chat processes. Hiring is open for a TOP 1 MNC located at Gurgaon No of Positions: 550 Hiring Freshers & Experienced candidates, who are interested for the International CHAT and Voice process. Freshers salary: 17K to 30K ( Depending on assessment scores) Experienced Salary : 23K to 35K ( Depending on assessment scores) Education Qualification: Grad & UG Job location : Gurgaon FACE to FACE Interview: Only 1 day process CONTACT IMMEDIATELY Senior HR MONIKA - 9540632102 ( Call & Must WhatsApp the CV/ Basic details) Email: touch.hr28@gmail.com NO CHARGES : TOUCH CONSULTANTS

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1.0 - 4.0 years

3 - 4 Lacs

Hyderabad

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Greetings From Scorelabs Inc ! International Premium Chat Process Goo English Communication Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data Call Hr Bhargavi - 9182294454 Required Candidate profile Minimum Graduation Person Should have Minimum 1 Year Experience in Chat Process Only ( International ) 5 days working 2 days rotational offs Permanent night shifts/rotational shifts

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2.0 - 7.0 years

3 - 5 Lacs

Hyderabad

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Job description Urgent Hiring for International Customer Service Specialist Experience : Minimum 2 years experience into international voice, customer support, chat or email. (should have exp. into banking industry, fintech or financial) CTC : Good hike in current CTC. Notice : Maximum 30 days Notice period. Working days & shift : Rotational shifts and rotational week off. Interested candidates can share their resume below mention mail id : harshita.sen@tdcx.com or 9098529507 Who are we looking for? Candidate must possess at least Bachelor's Degree, Professional Degree, Master's Degree in any field. To be successful in the role, you should have a keen interest in the e-Payment/Finance related field, love working in a customer-focused environment and enjoy investigative and problem resolution duties. Provide exceptional service to E-payment users via phone, chat, and email. Build strong relationships with team members and e-Payment users. Investigate user issues, discover bugs, and resolve them as soon as feasible. Advocate for users and share best practices with the team to continuously enhance our processes. Update the internal knowledge base when you learn something new. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO 18295-1 Quality Management System of TDCX. Who is TDCX? Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. TDCXs smart, scalable approachdriven by innovation and operational precisionpositions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S. Visit www.tdcx.com for more info.

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1.0 - 4.0 years

3 - 5 Lacs

Hyderabad, India

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Experience in Physician Billing (CMS1500) Worked on Denials, Follow ups Strong Knowledge in Denials management process AR Good communication & analytical skills Two-way cab provided for Night Shift

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0.0 years

0 - 2 Lacs

Hyderabad

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HIRING FRESHERS! International Semi-Voice Process Hyderabad | Night Shift | Immediate Joiners Eligibility: Intermediate / Graduate (No B.Tech) Good Communication Skills Freshers Only Work Details: 5 Days Working (MonFri) Fixed Sat & Sun Off Shift: 6:30 PM – 3:30 AM 1-Way Cab Provided Salary: Training (First 3 Months): 10,700 Take-Home From 4th Month: 13,500 Take-Home + Incentives Interview Process: 1 HR 2 Typing Test 3 Voice & Accent (V&A) 4 Manager Round Interview Timings: 11:00 AM – 3:00 PM How to Apply: Send your updated resume via WhatsApp to: HR A.Vaishnavi – +91 7329806220 (Timings: 9:30 AM – 6:30 PM) Refer your friends or colleagues who may be interested!

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0.0 - 4.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Job Opportunity Immediate Joining! Position: Multiple Openings Location: Airoli, Navi Mumbai Salary: 15,000 20,000 + Monthly Incentives (Based on Interview) Role & Responsibilities: Perform day-to-day job duties as assigned (Details to be discussed during interview) Communicate effectively in Marathi, Hindi, and basic English Work in a fixed day shift environment Eligibility Criteria: Minimum Qualification: 12th Pass Freshers & Experienced candidates are welcome Basic computer knowledge is a must Immediate joiners preferred Perks & Benefits: Fixed day shift PF + ESIC & other employee benefits Incentives based on performance How to Apply: Send your CV via WhatsApp For More Details, Contact HR Akshada:- 9822472894

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0.0 - 5.0 years

1 - 1 Lacs

Ahmednagar

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SUMMARY Battery Manufacturing Assembly Line Operator Location: Ahmednagar, Maharashtra Type: Onsite Work, Apprentice Salary: 15,713/- per month (take-home) Qualification: ITI - Any trade and Class 12th Shifts: Rotational Job Role & Responsibilities: As a Battery Manufacturing Assembly Line Operator, you will be an integral part of our battery production process. Your responsibilities will include: Operating machinery to facilitate battery production. Assembling battery components with precision and meticulous attention to detail. Adhering to safety procedures and maintaining a clean and organized work environment. Collaborating with team members to achieve daily production goals. Requirements Requirements: Educational Qualification: ITI/ Class 12 in any trade Experience: Freshers (Male) Physical Fitness: Candidates must be physically fit for the role. Willingness to relocate to Ahmednagar. Shift Flexibility: Willingness to work in rotational shifts. Benefits Competitive Salary: 15,713/- per month (take-home). Meals and Accommodation: Accommodation and food is available at minimum cost. Overtime Pay: Over Time Pay available. Rs. 139 / Hour Certification: NSDC Apprentice Certificate after successful completion. Learning & Growth: Hands-on experience and learning opportunities in a supportive environment.

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0.0 - 5.0 years

0 - 3 Lacs

Hyderabad, Bengaluru

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Role & responsibilities Job Description: Freshers and Experience Eligibility: 10+2/ 10+3/ Any Grad / Post Grad Experience: 0 Year to 8 years of International BPO / International Sales /Any International Customer service/ Technical support/ Semi Voice CTC: 2.70 LPA to Max 6 LPA 5 Days Working 2 Week offs Transportation: Home Pick & Drop Immediate Joiners only to 15 days Notice period Interested Candidates can drop their Updated Resume to kancharlamadhuri@lyrostech.com / sanvitha@lyrostech.com or else Contact HR Madhuri- 7093292181 / 8555943103 It would be grateful if reference are shared for these vacancies, Contact HR Madhuri- 7093292181 Thanks & Regards Madhuri-HR Human Resources Recruiter Preferred candidate profile Any Fresher and Experienced into NON IT

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0.0 - 4.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring Freshers for voice profile for Gurgaon Excellent Oppurtunity for Freshers EXCELLENT COMMUNICATION REQUIRED Grad/UG/BTECH/CAN APPLY 24*7 Shift 5 Days working Salary fresher 26k +Incentive+Transport allowance Call or whtsapp RUBY- 8368392241

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5.0 - 7.0 years

50 - 55 Lacs

Mumbai, Hyderabad, Chennai

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Job Overview: iEnergizer is currently hiring for the position of a Customer Support Executive in the Project One US Banking Blended Process (Voice & Chat). This is a fantastic opportunity for professionals with experience in international BPOs, who possess excellent communication skills and a passion for customer service. The role requires managing both voice and chat interactions, providing support to customers in the US banking sector. As part of our dynamic team, you will play a critical role in ensuring customer satisfaction through effective problem-solving and communication. Key Responsibilities: Handle customer inquiries and provide support for US banking products and services via voice and chat. Offer assistance with account-related issues, transactions, and other banking inquiries. Resolve customer issues with patience and professionalism, ensuring first-contact resolution wherever possible. Ensure customer data is accurately updated in the system. Maintain high levels of customer satisfaction by delivering quality and timely responses. Meet daily/weekly/monthly performance targets, such as customer satisfaction scores, response times, and issue resolution times. Follow all standard operating procedures (SOPs) while interacting with customers. Participate in training and coaching sessions to continuously improve product knowledge and customer service skills. Required Skills & Qualifications: Educational Qualification: Any graduate or undergraduate. Experience: Minimum of 1 year of experience in an international BPO environment (preferably in the US banking sector). Communication Skills: Excellent verbal and written communication skills in English. Technical Skills: Basic knowledge of MS Office and ability to use chat platforms or other customer service tools effectively. Availability: Willingness to work in rotational shifts (including night shifts) and on rotational off days. Personality Traits: Strong problem-solving abilities, attention to detail, ability to multitask, and the capability to handle high-pressure situations.

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1.0 - 3.0 years

2 - 3 Lacs

Hyderabad

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Greetings from Sutherland! Currently we are hiring for international voice process for AML/ KYC Role & responsibilities A Voice Job is a job where the executives are assigned to handle the voice process from clients in different countries, particularly the U.S., Dubai etc. These jobs include product and service support in which the customer is calling to solve an issue. Should have experience in AML, EDD, CDD (mandatory) Should have experience in investigating fraud related transaction. Should have experience in Risk management. Should have experience minimum 2years into AML/KYC in Voice. *Must be fluent in English *Excellent Communication can Apply * Only experienced candidates can apply *GRADUATES/POSTGRADUATES CAN APPLY *24/7 shifts and rotational week offs (5 days working a week) *Two-way cab facility only in night shift within 25Kms only from office premises *Candidate who is comfortable working from office can apply *Need Immediate Joiners only *No virtual Interview is available *Out of station candidates are Strictly not eligible Transport policy- Cab will be provided within 25kms radius from office location and Cab will be provided only in night shift. Immediate Joiners are preferred Sutherland, 7th Floor Divyasree, Lanco Hills, Manikonda 500089 https://maps.app.goo.gl/Tiay5vzDEGKcxeiG9?g_st=com.google.maps.preview.copy 9949871252 - HR MANIDEEP

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1.0 - 2.0 years

3 - 4 Lacs

Bengaluru

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Looking for an immediate joiner. JOB LOCATION- JP NAGAR, BANGALORE(onsite) Experience - 1 to 2 years in Customer Support Key Responsibilities: Be the first point of contact for customer queries via phone, email, and chat. Troubleshoot and resolve basic technical issues; escalate complex ones as needed. Document issues and solutions accurately in the support system. Manage and prioritise multiple support tickets for timely resolution. Follow up to ensure customer satisfaction and share user insights with internal teams. Requirements: 1 to 2 years in customer or technical support. Strong problem-solving and clear communication skills. Ability to explain tech concepts in simple terms. Quick learner, organised, and proactive. Team-oriented with a customer-focused approach. Preferred: Must have at least 1year of support experience ( Female Candidates only ) Language skills: Fluent in English, Hindi . Note: Interested candidates can come directly to the office.

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1.0 - 4.0 years

2 - 3 Lacs

Bengaluru

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Greetings from IntouchCX ! We are currently Hiring for International Non Voice Process - Chat Support Customer Service Associate Immediate joiner required Contact Details: HR : Sanjana Mobile number : 8147091044 Email ID : sanjana.rai@intouchcx.com The role of Customer Support Associate (CSA), will be responsible for: Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement. Resolve product or service problems by clarifying the customers issue and identifying the cause. Escalate unresolved issues to the appropriate internal teams. Provide accurate, valid, and complete information using the right tools and resources. Maintain detailed and clear records of customer interactions. Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction. Essential skills : Committed to providing outstanding customer service at every touchpoint. Demonstrates strong self-management skills and consistently meets responsibilities. Identify trends and take an active role in delivering suggestions for process & product improvements . Provides mentorship and guidance to new hires during onboarding and training . Supports team members by offering insights and recommendations when handling complex or challenging cases. Contributes to special initiatives and projects based on team priorities and business needs. Participates in scheduled team meetings and ongoing training to stay aligned with updates and goals. Willing to take on additional tasks and responsibilities as needed to support the team. Proficient in using office productivity tools (e.g., Microsoft Office, Google Workspace). Possesses deep expertise in product functionality, operational workflows, company policies, and service agreements. Critical skills: Excellent written communication and typing skills. Proficiency in English High attention to detail and accuracy. Strong problem-solving and conflict resolution skills. Ability to multitask and manage multiple chat windows simultaneously. Ability to multitask and manage multiple chat windows simultaneously.s, and helpdesk software). Empathy and a customer-first mindset. Demonstrates strong emotional intelligence by staying composed under pressure while effectively addressing customer issues. Capable of rapidly learning new tools and features, interpreting them through the lens of customer needs and usability. Applies guidelines consistently and objectively, while exercising sound judgment in complex or discretionary decisions Thrives in dynamic, high-pressure environments with frequent changes. Flexible and available to work various shifts, including weekdays, evenings, weekends, and holidays. Educational/Work Experience and Requirements : Must successfully pass a background check High school diploma or equivalent required Post secondary degree is a plus 1+ years of experience in Customer Service Chat or related field Benefits:- An attractive compensation package with performance-based incentives Incredible learning and growth opportunities Outstanding rewards and recognition program & employee engagement activities Free Food and Transport while working on-site Medical Insurance To schedule your interview kindly Contact HR SANJANA or WhatsApp your CV on 8147091044/ Email to sanjana.rai@intouchcx.com.

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1.0 - 4.0 years

2 - 3 Lacs

Bengaluru

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Greetings from IntouchCX ! We are currently Hiring for International Non Voice Process - Chat Support Customer Service Associate Immediate joiner required Contact Details: HR : Sanjana Mobile number : 8147091044 Email ID : sanjana.rai@intouchcx.com The role of Customer Support Associate (CSA), will be responsible for: Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement. Resolve product or service problems by clarifying the customers issue and identifying the cause. Escalate unresolved issues to the appropriate internal teams. Provide accurate, valid, and complete information using the right tools and resources. Maintain detailed and clear records of customer interactions. Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction. Essential skills : Committed to providing outstanding customer service at every touchpoint. Demonstrates strong self-management skills and consistently meets responsibilities. Identify trends and take an active role in delivering suggestions for process & product improvements . Provides mentorship and guidance to new hires during onboarding and training . Supports team members by offering insights and recommendations when handling complex or challenging cases. Contributes to special initiatives and projects based on team priorities and business needs. Participates in scheduled team meetings and ongoing training to stay aligned with updates and goals. Willing to take on additional tasks and responsibilities as needed to support the team. Proficient in using office productivity tools (e.g., Microsoft Office, Google Workspace). Possesses deep expertise in product functionality, operational workflows, company policies, and service agreements. Critical skills: Excellent written communication and typing skills. Proficiency in English High attention to detail and accuracy. Strong problem-solving and conflict resolution skills. Ability to multitask and manage multiple chat windows simultaneously. Ability to multitask and manage multiple chat windows simultaneously.s, and helpdesk software). Empathy and a customer-first mindset. Demonstrates strong emotional intelligence by staying composed under pressure while effectively addressing customer issues. Capable of rapidly learning new tools and features, interpreting them through the lens of customer needs and usability. Applies guidelines consistently and objectively, while exercising sound judgment in complex or discretionary decisions Thrives in dynamic, high-pressure environments with frequent changes. Flexible and available to work various shifts, including weekdays, evenings, weekends, and holidays. Educational/Work Experience and Requirements : Must successfully pass a background check High school diploma or equivalent required Post secondary degree is a plus 1+ years of experience in Customer Service Chat or related field Benefits:- An attractive compensation package with performance-based incentives Incredible learning and growth opportunities Outstanding rewards and recognition program & employee engagement activities Free Food and Transport while working on-site Medical Insurance To schedule your interview kindly Contact HR SANJANA or WhatsApp your CV on 8147091044/ Email to sanjana.rai@intouchcx.com.

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0.0 - 5.0 years

1 - 4 Lacs

Bangalore/Bengaluru

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Senior Executive Operations Day shift & 24/7 shift Candidate needs to handle Queries Requests & Complaints the goal is to achieve superior customer engagement Semi voice & nonvoice process salary upto 35000 Regards priya 80810 73001

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0.0 - 3.0 years

2 - 3 Lacs

Hyderabad

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INTERESTED CANDIDATES CAN CALL AND SHARE THEIR RESUMES AND CALL ON HR MANI DEEP - 9949871252 Job Description!!!!!!!!!! ! - Greetings from Sutherland! Currently we are hiring for International Semi voice process for Freshers and experienced both!!! Role & responsibilities An Voice Job is a job where the executives are assigned to handle the voice process from clients in different countries, particularly the U.S., Dubai etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Preferred candidate profile: *Must be fluent in English *Excellent Communication can Apply *Candidates should reside under the radius of 25 kms are eligible . * Experienced can apply. *Both Undergraduate and Graduate can apply. *24/7 shifts and rotational week offs (5 days working a week) *ROI - JAM, Assessment & Operations Round *Two-way cab facility only in night shift within 25Kms only from office premises *Candidate who is comfortable working from office can apply ,Needed Immediate Joiners only. *No virtual Interview is available *Out of station candidates are Strictly not eligible *Pursuing education candidates are strictly not eligible NOTE- NO WORK FROM HOME Perks and benefits You'll develop your emotional intelligence. You'll learn your product or service, inside and out you'll build transferable Skills. you can educate customers without selling. you can develop a side project. you'll learn how to effectively solve problems. ONLY FOR THE CANDIDATES WHO ARE GOOD AT ENGLISH COMMUNICATIONS CAN APPLY FOR THE OPPORTUNITY. * Interview Rounds 1. HR 2. Assessment 3. Operations Note: 1) No Virtual interview & ONLY FOR Immediate joiners. 2) Minimum Experienced of at least 8 months into international voice process are eligible. Address: Sutherland, 7th floor, Divya Sree building, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089. Interested Candidates can come down for Walk-in for Interview and Mention My name HR Mani Deep on top of your resume Call me prior before coming for a walk In Interview to schedule the Interview. Carry your two copies of Resume. Sutherland never requests payment or favors in exchange for job opportunities.

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

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Step into a Bright Future with JobShop Multiple Call Center Openings!"** - Looking for a place to start or advance your career? JobShop offers more than just a job; we provide a pathway to success. With multiple call center openings across Bangalores top BPOs, youll find the perfect role suited to your skills and ambitions. Freshers, start with us, and experienced pros, discover new growth! - Apply today with JobShop and unlock many opportunities under one roof! Job Details: 1. Technical Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call HR Shagufta On 6360065103 / 9964080000 Or You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call HR Shagufta On 6360065103 / 9964080000 Or You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call HR Shagufta On 6360065103 / 9964080000 Or You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call HR Shagufta On 6360065103 / 9964080000 Or You can also visit our website jobshop.ai to chat with our HR Recruiters 5. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 40,000 per month 1 year experience a must Call HR Shagufta On 6360065103 / 9964080000 Or You can also visit our website jobshop.ai to chat with our HR Recruiters

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0.0 - 5.0 years

1 - 4 Lacs

Mumbai, Bengaluru

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Job Description : Detailed JD Overall, Purpose of Job • Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self-service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile • Prior international BPO work experience preferred • Freshers acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focused • Results driven • High standards of Integrity • Attention to detail Role & responsibilities Preferred candidate profile

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

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**"Join Our International Voice Process Team!"** - Are you passionate about customer service? JobShop is hiring for international voice process roles! Assist customers from various countries, providing solutions and support. Enjoy competitive salaries and great benefits. Apply today! 1. Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call HR SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call HR SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call HR SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call HR SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

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1.0 - 4.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Greetings From Kvc Consultants Ltd. Hiring now for International Voice and Blended Process. Job Highlights Graduate/UG with min 1 year experience in customer service and excellent communication skills Handle customer inquiries, resolve issues, and provide support to ensure customer satisfaction Job description Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Call or Whatsapp Resume on below mentioned number's Simran : 9821182647 Riya : 9628373761 Mehvish : 9628373766 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes. ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

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0.0 - 5.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Hiring Now Sales Executive (TVS & Bajaj Process) Profile: TVS & Bajaj Sales Process Work Mode: Work from Office Eligibility: Freshers & Experienced Join Immediately Salary: 12,200 in hand + Incentives Shift: Day Shift Requirements: Qualification: 12th Pass / Any Graduate Gender: Male & Female Skills: Good Convincing Skills -Application Process: To schedule your interview or apply: - Send your updated CV on WhatsApp - Contact -HR Saloni: 9689518944 interviews are being scheduled on a first-come, first-served basis apply today!

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

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Greetings from The Job Factory !!! Hiring For International Voice Process (US/UK/Australian Process) - CSA. For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Role & responsibilities: Ability to communicate with international Clients / Customers and Demonstrates a strong customer service orientation. Professional and positive in interactions with others and is able to establish rapport quickly. Should have an excellent English communication skills Strong phone and verbal communication skills along with active listening Preferred candidate profile: Work experience in an Int. Customer Service Voice Process. Fresher Can Apply: Candidate with more than 1 years of relevant work experience will be considered as Sr. CSA Candidates should be willing to work in 24*7 rotational / Night Shifts, Split week off. Perks and benefits: 5 Days working per week / 2 split week off Incentives and 2 ways Cab For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

Posted 3 weeks ago

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Greetings from The Job Factory !!! Job Title: International Voice Process Executive Location: Bangalore Job Type: Full-time Shift Timings: [US/UK/Australian shifts] Rotational Experience: 0-5 years Salary: Freshers - 3 to 3.5LPA Experience - 5 to 6.5 LPA How to Apply: Interested candidates can Contact HR Swathi @ 9538878907 (Call or whatsapp) Email id - swathi@thejobfactory.co.in Job Description: We are seeking enthusiastic and customer-oriented individuals to join our International Voice Process team. Whether you're a fresher or have prior experience, we welcome you to be part of our growing team. In this role, you will interact with international customers, providing outstanding service and addressing their queries, concerns, or technical issues. Key Responsibilities: Handle inbound and outbound calls from international customers, addressing queries related to our products and services. Provide high-quality customer support by troubleshooting, resolving issues, and ensuring customer satisfaction. Maintain accurate records of customer interactions, including complaints, inquiries, and feedback. Work to meet daily, weekly, and monthly targets for call volume, quality, and customer satisfaction. Provide timely solutions to customer issues, escalating as necessary to relevant departments. Deliver information clearly and effectively, ensuring customer understanding. Follow company guidelines and protocols to provide consistent service. Maintain a positive attitude while interacting with customers from different regions. Required Skills and Qualifications: Fresher Candidates: Excellent communication skills in English with a willingness to learn and develop. Experienced Candidates (0-5 years): Prior experience in a voice process, customer service, or BPO role is preferred but not mandatory. Ability to effectively communicate with international customers in a clear, concise, and friendly manner. Strong listening skills and the ability to understand customer needs and concerns. Basic computer proficiency (MS Office, internet browsing, etc.). Ability to work in a fast-paced and target-driven environment. Positive attitude and problem-solving mindset. Flexibility to work in shifts (including weekends and holidays). Preferred Qualifications: Any Graduates or Under graduates can apply ]Experience in an international BPO or customer service role is a plus. Knowledge of CRM systems or customer service tools is advantageous. Ability to work collaboratively in a team environment. Benefits: Competitive salary with performance-based incentives. Health insurance and employee wellness programs. Career growth opportunities and skill development. Fun and inclusive work culture. Regular training and upskilling opportunities. How to Apply: Interested candidates can Contact HR Swathi @ 9538878907 (Call or whatsapp) Email id - swathi@thejobfactory.co.in

Posted 3 weeks ago

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