2679 Semi Voice Jobs - Page 26

We are seeking a customer support Executive to provide outstanding service to our customers by handling customer queries, resolving complaints and ensuring customer satisfaction. Work from office Call/WhatsApp- HR Prachi 8979641616 Required Candidate profile Excellent English communication required UG/G/PG Fresher/Experience Flexible to work in rotational shifts 24*7 Immediate joiners preferred F2F interview Perks and benefits Great Incentives Cab facilities bonuses

We are Hiring! (Freshers Welcome!) NOTE : Btech Graduates are not eligible for the role Location: Hyderabad Shift: Night (6:30 PM 3:30 AM) 1-Way Cab Provided Work Days: Monday to Friday Fixed Weekends Off Sat & Sun Role: International Semi Voice Process Education: Inter and above Type: Full-Time | Process: Semi-Voice Experience: Only Freshers Qualification: Intermediate or Graduation ( No B.Tech) Skills Required: Excellent Communication Confident & Energetic Personality Basic Typing Skills Salary Structure: During Training (1st 3 Months): 10,700 Take Home Post Training (From 4th Month): 13,500 Take Home + Incentives Interested? Send Your Resume Now! HR Mounika – WhatsApp: 9550980794 Email: mounikahr.axis16@gmail.com Refer Your Friends Too – Let’s Grow Together!

Job Title: Semi Voice Process Business Associate Process: VI CBO Wcom Location: Perungudi, Chennai (Work from Office) Department: Customer Support Employment Type: Full-Time Job Summary: We are hiring Business Associates for a Semi Voice Process (50% Voice / 50% Email & Chat Support) to support our VI CBO Wcom process. The ideal candidate must have strong communication skills in English and a customer-centric attitude with a minimum of 1 year of experience in customer service. Key Responsibilities: Handle customer queries through both voice calls and non-voice (email/chat) channels. Provide accurate and timely resolutions to customer issues. Maintain professionalism and empathy while dealing with customers. Ensure adherence to process compliance and customer service quality standards. Document interactions and escalate issues when necessary. Eligibility Criteria: Qualification: Graduation is mandatory (in any stream). Experience: Minimum 1 year in a customer support/service role (voice or non-voice). Communication Skills: Good command over English is essential. Fluency in regional languages will determine salary brackets (see below). Language Preference & Salary Details: Language Proficiency Take-Home Salary Range () Tamil or Telugu 15,000 – 18,000 Hindi & Kannada Up to 22,000 Malayalam Up to 21,000 Job Details: Shift Timings: Rotational shifts (including weekends and holidays) Work Days: 6 days working with 1 rotational week off Work Location: Perungudi, Chennai (Work from Office only) Interview Mode: Telephonic interviews available for candidates speaking Hindi, Malayalam, or Kannada Other Benefits: Provident Fund (PF) and ESI as per statutory norms Health Insurance benefits available after 6 months of joining Great opportunity to work with a leading telecom client in a customer-focused role

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Greetings from KVC CONSULTANTS LTD HIRING FOR LEADING ITES MNCs - INTERNATIONAL Non-Voice / Blended in Pune Location. Job Description: NOTE:- NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS FRESHERS ALSO ELIGIBLE NEED MINIMUM 6 MONTHS OF EXPERIENCE International Voice/ Non -Voice Process( Viman Nagar ) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 3.10LPA 5 DAYS WORKING- 2 WEEK OFFS ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS International Non -Voice Process( Viman Nagar ) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.5LPA 5 DAYS WORKING- 2 WEEK OFFS ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS International Blended Process( Viman Nagar ) NEED EXCELLENT COMMUNICATION ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 5.5 LPA 5 DAYS WORKING 2 WEEK OFFS ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS International Voice Process( Viman Nagar ) NEED EXCELLENT COMMUNICATION ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 6.25 LPA 5 DAYS WORKING 2 WEEK OFFS ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS International Non -Voice Process (CHAT) (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.8 LPA 5 DAYS WORKING 2 WEEK OFFS BOTH WAY CAB AVAILABLE ROTATIONAL SHIFTS International Voice Process (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.9 LPA to Rs 6 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE ROTATIONAL SHIFTS International backend Process cum Customer support (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.8 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE ROTATIONAL SHIFTS ROLES AND RESPONSIBILITIES Customer Interaction: Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance: Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure meet internal quality and performance metrics Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. Schedule your interview kindly call or drop your resume on the given numbers HR Vanshika 9628373762 HR DIVYA 9821182650 HR Areesha 9628373763 HR SIYA 7565006262 HR Yagyanshi 9821182648 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

We are looking for Freshers to work for chat process Freshers and Experience both can apply Easy selection, Walk-in Interview, non voice chat support hiring Night Shift No sales, No Target Salary up to 35000 Madhia 9335248912 aliya 8097951194

We are hiring for chat process and international voice process Freshers and Experience both can apply Walk-in Interview, non voice chat support hiring Night Shift walk in interview Salary up to 25000 Zeba 7304275215 Ahad 7251866218

Role: International Voice Sales Process Experience: 1 to 10 Years Fresher :- Graduate can only Apply Flexible to shifts Two-way cab facility Incitive Night shift allowance Free Food Interested candidates can call and share their updated resumes via the Email (rahul.rajapuri@marketstar.com) Please reach out between 1 PM to 6 PM HR Celeste Samuel Contact No:- 8106640126 Account Strategist Sales Process Experience: 0 to 10 years Location: Hyderabad Salary: Based on Industry Standards Key Responsibilities & What will you need to succeed in this role? Listen to the call effectively and comprehend the implicit & explicit ask of the customer. Able to convince, provide short & long term solutions aligned to the customer's business goals. Build rapport with the customer and maintain rational/neutral communication. Handle objections and continue the conversation to a productive outcome. Basic understanding of data/leads aligned for effective utilization of same and analyzing customer behavior to moderately change the sales pitch according to the requirement. Leverage existing and new relationships with current accounts to grow revenue in strategic product areas. Develop and execute a strategic plan for your book of business leveraging the client's various tools and processes for book segmentation and engagement. Develop and maintain subject matter expertise on client's marketing solution offerings. Be an expert at translating their marketing goals and objectives into actionable strategies on the client's marketing platform. Provide updates to the management team on your pipeline and sales forecast objectives and key results. Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. International Voice LOB Experience including using of Dialers for OB Calls. Exceptional written & verbal communication skills. Agility. Ability to multitask & Collaborate. Customer centricity. Objection Handling. Stakeholder Management. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to peoplesuccessoperations@marketstar.com immediately

Greetings From Scorelabs Inc ! We are Hiring Customer Support Executive ! Email and Chat Process Rotational Shifts Rotational Week Offs 6 days working CTC - 28K Max Pls call to Lavanya - 8464822386 Required Candidate profile 1 year exp in chat / email process mandatory Work @ Begumpet for Domestic & International For Hi Tech City English / Telugu / Hindi required Perks and benefits Plus other benefits as applicable Two way cab

rack Your Way into Google! Subscription Support 4LPA + 30K Bonus | 4-Month Premium Role TO APPLY CONTACT: JOY 7996004799 rivera.joy1210@gmail.com (if the call is busy please drop your CV to this whatsapp) Role: Google Subscription Support (Blended Voice + Non-Voice) Type: 4-Month Contract Work Location: Google Office, Mahadevpura, Bangalore Salary: 4 LPA (Fixed) + 30,000 Joining Bonus Shifts: Rotational U.S. Shifts Cab Facility: Day Shift: One-Way Cab Night Shift: Both-Way Cab Exclusive Google Benefits: 3 Meals a Day Breakfast, Lunch & Dinner Free Access to Google Cafeteria & Gym Premium Office Environment Interview Rounds: 1 HR Round 2 Versant (Voice Assessment) 3 Operations Round 4 Spot Offer Immediate Joining! Eligibility: Any Graduate — Excellent Communication Skills (English) — Freshers & Experienced Both Welcome CONTACT: JOY 7996004799 rivera.joy1210@gmail.com (if the call is busy please drop your CV to this whatsapp)

Hiring for International Process Blended process Grad with 1yr of Exp. can apply B-tech/B.E. not eligible Salary upto 4.25 LPA, 26k in hand Loc- Gurgaon 5 Days working Rotational shifts/Offs Cabs Calls/WhatsApp Lakshita 8595954721 Ritika 9625633417 Required Candidate profile Candidates should be ok with the night shifts. Candidates should have a good communication skills.

Hi We are hiring for International blended process Grad with 1 yr customer service exp can apply No btech Salary upto 4.25 LPA (28k in hand) 24*7 shifts 5 days working 2 Roster off If interested Call/Whatsapp Ananya@9810352113 Priyanshu@9810359160 Required Candidate profile Candidate should have good communication skills Candidate should be comfortable with night shifts Perks and benefits Cab allowances upto 4k Variables upto 2.5k

Hiring for Voice/Blended process Graduate Fresher Sal upto 3.35 LPA Loc- Gurgaon 5 days working 24*7 shifts 2 Roster offs Call/whatsapp Divya- 9910810424 Shradha-9810359155 Vishu-9810359162 Alok-9810964095 Required Candidate profile Candidates should be ok with the night shifts. Candidates should have a good communication skills. Perks and benefits Variables Cab allowances upto 4k Both side cabs

Hey Career Seekers, Are you passionate about communication and problem-solving? Join renowned Multinational company in Gurgaon/ Noida. Interested Candidates can call / drop your resume on- 9214101672(Nishee). Immediate Hiring- Top MNC BPOs Location- Gurgaon/Noida Salary- Up to 3.6 LPA (based on communication and experience) Shifts- 5/6 Days/Week | Rotational Week offs Note- Best opportunity for Undergrad Fresher(with excellent communication skills)package can go upto 3.7 LPA with 5 day working, 2 Side cabs. Roles and Responsibilities Manage and respond to inbound/outbound calls, emails, and live chats with clarity and professionalism. Deliver prompt resolutions, ensuring a seamless customer journey. Guide customers on product, service, billing, or account-related concerns. Maintain up-to-date records of all customer interactions in CRM tools. Follow quality standards and operational protocols consistently. Collaborate with internal teams to handle escalated issues effectively. Participate in learning sessions to stay sharp on service and product updates. Who Can Apply: Graduates & Undergraduates with strong communication skills. Open to freshers and professionals from any industry. Must have fluency in English (verbal & written) . Perks of Joining: Work with globally recognized brands Learn & grow with industry-best training Supportive team environment Fast-tracked growth opportunities Performance-based recognition Interested Candidates can call / drop your resume on- 9214101672(Nishee) #hiring #bpo #jobalerts #cs #vaccancy #noida #gurgaon #fresher #ug #graduate.

Urgent Hiring Pan India Location MNC International BPO & Domestic BPO Voice Process / Non Voice Email Chat Process Work from Home & Work From Office Pan India Location. Also WFH Pan India 1- Exciting opportunities for Pan India candidates Can Apply . FKL2 Voice WFH Salary up to 26k CTC 12th graduate with one year exp fluent English and Hindi For Further Details Contact Contact WhatsApp HR SAHIL 8010207552 Also WFH Bangalore 2- Exciting opportunities for Bangalore based candidates only. Minimum 1 year experience international BPO 3 month WFH Marathali after permanent WFH Salary up to 27k CTC Also WFH Pan India 3 - Exciting opportunities for Pan India candidates Can Apply . FK Voice WFH Salary up to 20k CTC 12th graduate fluent english and Hindi Freshers/Experience both For Further Details Contact Contact WhatsApp HR Sanobar : +918750145636 4. Also WFH Hyderabad Only Exciting opportunities for Hyderabad based candidates only. Scope of Work: US/UK Chat Support Job Description: Resolve customer query over the chat. Job Role: Customer Support Associate Work Mode: Work from Home Salary up to 4.5 LPA Contact WhatsApp HR Muskan : +919305929633 Also WFO Job Location : Delhi NCR, Mohali, Jaipur , Indore , Kolkata, Mumbai, Chennai, Hyderabad, Bangalore, Lucknow up, Agra UP, Required Skills and Qualifications : Service hours 24*7 , Rotational Shifts Education 12th / Graduate any stream Experience/Fresher both can apply Excellent Verbal English Communication Perks and Benefits if candidates are willing to relocate Jaipur Rajasthan / Delhi NCR_ / Indore / Mohali / Company provide 15dyas accommodation and joining bonus 10k.Salary 25k to 40k CTC hurry up Book your interview Appointment Contact WhatsApp HR Sadia 9811633143 ll HR Sahil 8010207552 ll HR Sanovar 8750141536 Follow for Work From Home Opening info https://www.instagram.com/fortuco.in?igsh=MWs0OXAwdjZkaW0xNg== Share with your friends

Exp: 1 yr expr into Technical support chat Salary: 4 LPA Must expr into Microsoft and windows products Location: Hyderabad Immediate joiners preferrable Excellent communication skills Interview: Direct walk in Thanks Js4u 9600445623/7826055629

rack Your Way into Google! Subscription Support 4LPA + 30K Bonus | 4-Month Premium Role Role: Google Subscription Support (Blended Voice + Non-Voice) Type: 4-Month Contract Work Location: Google Office, Mahadevpura, Bangalore Salary: 4 LPA (Fixed) + 30,000 Joining Bonus Shifts: Rotational U.S. Shifts Cab Facility: — Day Shift: One-Way Cab — Night Shift: Both-Way Cab Exclusive Google Benefits: 3 Meals a Day – Breakfast, Lunch & Dinner Free Access to Google Cafeteria & Gym Premium Office Environment Interview Rounds: 1 HR Round 2 Versant (Voice Assessment) 3 Operations Round 4 Spot Offer – Immediate Joining! Eligibility: — Any Graduate — Excellent Communication Skills (English) — Freshers & Experienced Both Welcome CONTACT - SAHIL -9164462369 DARSHAN- 7996002799 DRISTI-9513900441

Hiring for Mphasis Banking Voice Process Location: Bellandur Salary: 23,000 CTC Cab Facility: Both-way cab provided Eligibility: Graduates & Undergraduates Freshers welcome Process: Banking Voice Support Shifts: Rotational (Day/Night) Interview Rounds: HR Versant Operations Immediate Joiners Preferred Hiring for Accenture Semi Voice Process Location: Koramangala (Hybrid Work Model) Salary: 25,000 to 6.5 LPA (based on experience) Cab: Both-way cab provided Eligibility: Freshers & experienced candidates with BPO or Customer Support background Process: Semi Voice Shifts: Rotational (Day/Night) Immediate Joiners Preferred Hiring for Tesco Technical Support (B2B Process) Location: Whitefield Process: B2B Technical Support Salary: 25,000 for Freshers | Up to 5.5 LPA for Experienced Shift: UK Shift Cab Facility: Both-way cab provided Eligibility: Graduates with good communication skills Immediate Joiners Preferred Hiring for UK Telecom Support Save By Switch | Indiranagar, Bangalore Voice Process | UK Shift | Both-Way Cab Provided Location: Indiranagar, Bangalore Process: UK Telecom Support (Voice) Shift: UK Shift (Evening) Transport: Both-way cab available Eligibility: Graduates & Undergraduates welcome Experience: Freshers or Experienced candidates with good communication skills Salary: Attractive salary with performance-based incentives SPOT OFFER!! JUST 2 ROUNDS OF INTERVIEW CONTACT :- PRIYANSHU- 8884496981. ANANYA- 8884496986 JOY- 7996004799

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: 3-5 years of experience in technical support Good knowledge of Oracle Reports and SQL/PLSQL and integrations Good understanding of RICE components Good knowledge on Oracle P2P, A2C track including customizations HROTL knowledge will be an added advantage. Good understanding of Support methodology including ITIL Should be able to work in rotational shifts (General and EMEA) Good written/verbal communication skills to be able to front-end customers

Accentrix solution is looking for Customer Support Professional - Semi Voice Process to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries via phone, email, or live chat Troubleshooting technical problems and providing solutions Recording and updating customer information in databases Escalating complex issues to higher levels of support Maintaining a high level of knowledge about company products and services Providing exceptional customer service and building positive relationships with customers Collaborating with other teams to resolve customer issues and improve processes Staying current with industry developments and updates to company policies Continuously seeking ways to improve customer experience and overall satisfaction. Qualification : Any Graduate Language: Candidate should be fluent In English and Hindi average

Act as the first point of contact for customers via phone, email, and chat Handle bookings, delivery status updates, and post-delivery feedback Resolve issues related to shipment delays, truck availability, invoicing, etc. Coordinate with internal teams (Operations, Dispatch, Accounts) to provide real-time updates Maintain accurate records of interactions in the CRM Monitor customer satisfaction and escalate unresolved issues to the relevant departments Follow up on service-related issues to ensure timely closure Support key accounts and ensure SLAs are met

Dear Candidates , Greetings From The Job Factory.....! For More Details Call : HR zaid @ 9538878904 (call or whats app) Email id : Zaid@thejobfactory.co.in Any Graduates with proper educational documents Should possess Excellent English Voice Communication skills Should be comfortable working in US shifts Demonstrates a strong Customer Service Orientation Takes responsibility to follow up with customers to ensure their queries are addressed Ability to effectively communicate his/her thoughts in a well-organized manner Immediate joiners preferred Job Description: Handle queries for UK/US clients, providing appropriate assistance Demonstrate patience when dealing with challenging cases Exhibit excellent communication and problem-solving skills Respond to customer queries promptly and accurately Resolve customer issues efficiently, effectively, and empathetically Follow up with customers for additional information Provide accurate, valid, and complete information using the right tools Flexibility with shifts Eligibility: Graduates or undergraduates with good English fluency Flexibility with rotational shifts Rotational Off cab provided Unlimited Incentives and shift allowances For More Details Call : HR zaid @ 9538878904 (call or whats app) Email id : Zaid@thejobfactory.co.in

Golden opportunity for freshers and Experience Fresher salary upto 3.5 LPA Experience salary upto 6LPA For More details call : HR Rahul @ 9900348707 rahuls@thejobfactory.co.in NOTE - LOOKING FOR IMMEDIATE JOINERS ONLY. Job Description Responsible for UK And US client, handling queries, appropriate assistance. Patience when handling tough cases. Excellent communication and problem-solving skills. Candidate should possess excellent oral and written communication skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively and em-pathetically. Following up with customers for any further information. Provide accurate, valid, and complete information by using the right tools. Should be flexible with the shifts. Eligibility: Grad or undergraduate fresher with good skills and fluency in English. Should be flexible with rotational shifts. 5 days of working 2 Days Off. Should have Minimum 1Year of experience in International Voice Process / Non Voice Process or FRESHERS GRADUATE. For More details call : HR Rahul @ 9900348707 rahuls@thejobfactory.co.in

Warm Greetings from Rivera Manpower Services, Hiring: International Voice Process Customer Support Location: Bangalore Shift: US Shifts (Night) Experience: Minimum 1 year in International Voice Process Qualification: Graduate or Undergraduate Joiners: Immediate Joiners Only CTC: upto 7lac Eligibility Criteria: Minimum 1 year experience in international voice support Excellent verbal communication skills in English Willingness to work in rotational US shifts Strong customer handling and problem-solving skills Roles & Responsibilities: Assist international customers over voice calls in a professional and courteous manner Provide timely updates and ensure customer queries are resolved efficiently Adhere to defined AHT (Average Handling Time) and CSAT (Customer Satisfaction) targets Document customer interactions and escalate unresolved issues as needed Maintain high levels of accuracy and empathy during every customer interaction To Apply / Book Your Interview Slot: Call or WhatsApp: 7829336034 / 7829336202 /9986267393

Making Outbound Calls: Make outbound calls to prospective customers to advertise the companys products or services. Handling Inbound Calls: Answer incoming calls from customers, responding to questions, providing information, or resolving issues promptly. Understanding Customer Needs: Listen attentively to customers’ concerns or queries and provide appropriate solutions or support based on their needs. Maintaining Call Record: Document all customer interactions accurately in the CRM system, including call details, queries, responses, complaints, and resolutions provided. Following Communication Scripts: Adhere to specific communication scripts and guidelines set by the business to maintain professionalism and consistency in all customer interactions. Setting Sales Goals: Aim to achieve individual and team sales goals by effectively promoting the benefits of products and persuading customers to make purchases or avail of services. Offering Details about Products: Educate customers about the specifications, features, pricing, and benefits of the company’s products or services to help them make informed decisions. Resolution of Customer Complaints: Resolve customer complaints or escalations quickly and professionally, focusing on satisfactory resolution while maintaining customer satisfaction levels. Build Rapport: Maintain positive relationships with customers by providing engaging and friendly communication to ensure a positive customer experience. Conforming to Compliance Standards: Comply with all regulatory and legal guidelines for telecalling, including privacy laws and lawful telemarketing practices, to ensure lawful and ethical methods.Role & responsibilities Preferred candidate profile