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Security Operations Engineer

Security Operations Engineer

Opentext

3 - 6 years

6 - 10 Lacs

hyderabad bengaluru

Posted:14 hours ago| Platform:

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Skills Required

security operations kubernetes python load balancing ceh dns hr siem cybersecurity cissp sql firewall gcp grafana kafka linux powershell splunk json bash prometheus aws azure

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work Hours: Flexible to support North American and European customers:

Your Impact:

We are seeking a highly motivated and technically skilled Lead Service Engineer to join our Engineering team. This role is critical in supporting customer onboarding/offboarding, deploying and configuring security infrastructure, and integrating new data sources into our threat detection platform. The ideal candidate will be a self-starter with strong communication skills and a passion for helping customers succeed.

What the Role offers:

Support customer onboarding and offboarding processes.
Install and configure agents on Linux and Windows systems.
Deploy and manage cloud collectors and relays.
Provide L2 Engineering support for endpoint protection.
Troubleshoot complex issues related to agent deployment, upgrade failures, and console-agent communications.
Perform root cause analysis (RCA) for recurrent agent or console errors and provide engineering fixes.
Analyze endpoint logs, JSON telemetry, and policy conflicts to resolve endpoint issues.
Onboard new data sources into the threat detection product.
Work closely with North American and European customers to ensure timely and effective support.
Create and maintain high-quality documentation for internal and customer use.
Demonstrate initiative in identifying and resolving customer issues.
Provide technical guidance and mentorship to junior engineers as needed.

What you need to succeed:

Strong understanding of Linux and Windows operating systems.
Solid grasp of cybersecurity concepts and security operations.
Experience with SIEM platforms such as ArcSight, Splunk, or similar.
Proficiency in Python programming.
Hands-on experience with SOAR platforms and playbook customizations.
Expertise in writing and optimizing SQL queries.
Experience with ArcSight administration, including SmartConnector management, parser(regex) customization, and data source onboarding.
Strong grasp of TCP/IP, DNS, VPN, firewall, and load balancing concepts
Familiarity with Prometheus, Grafana, or equivalent monitoring stacks.
Ability to define, collect, and visualize operational metrics to ensure system reliability
Excellent verbal and written communication skills.
Ability to write clear, concise, and user-friendly documentation.
Self-motivated and customer-focused with a proactive approach to problem-solving.

Certifications in cybersecurity (e.g., CISSP, CEH, Security+).
Certifications in Kubernetes or hands-on experience managing containerized environments.
Experience with Kafka, Kubernetes & containerized applications
Experience working on Global Enterprise Support or Managed Services teams.
Familiarity with cloud platforms (AWS, Azure, GCP).
Knowledge of scripting languages beyond Python (e.g., Bash, PowerShell).

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Security Operations Engineer