Job
Description
The Security Guard is responsible for ensuring the safety and security of hotel guests, employees, visitors, and property. The role involves patrolling assigned areas, monitoring surveillance systems, reporting suspicious behaviour or incidents, and assisting in emergency situations. The Security Guard serves as a visible deterrent to crime and plays a key role in upholding the hotel’s safety standards and guest service reputation. Key Duties and Responsibilities: 1. Surveillance and Patrolling Conduct regular foot patrols of guest areas, back-of-house, parking areas, and perimeters. Monitor surveillance cameras, fire panels, alarm systems, and other security equipment. Observe for signs of suspicious activity, unauthorized access, or safety hazards. 2. Guest and Staff Safety Provide a safe and secure environment for guests, staff, and visitors. Escort guests or staff upon request, especially during late hours or emergency situations. Respond to safety concerns or security-related guest inquiries in a courteous and professional manner. 3. Incident Response Respond quickly and appropriately to emergency calls, alarms, and security threats. Assist in handling situations such as fire alarms, thefts, accidents, disturbances, or medical emergencies. Secure the scene, notify appropriate authorities, and support incident containment. 4. Access Control Monitor entry and exit points for staff, guests, vendors, and deliveries. Verify identification and issue visitor passes as per hotel protocol. Prevent unauthorized persons from accessing restricted areas. 5. Reporting and Documentation Record and report all incidents, irregularities, and maintenance issues. Complete detailed security logs and daily activity reports. Report lost and found items as per hotel procedures. 6. Compliance and Conduct Follow all hotel security policies, standard operating procedures (SOPs), and local laws. Maintain a professional appearance and demeanour at all times. Support fire drills, emergency evacuations, and staff safety training sessions. Qualifications and Skills: 12th pass, degree or equivalent. Prior experience in a hotel or hospitality security role preferred. Basic knowledge of first aid, fire safety, and emergency procedures. Strong observational skills and attention to detail. Good communication and interpersonal skills. Physically fit and capable of standing, walking, and patrolling for extended periods. Ability to work in shifts, including weekends and holidays.
