Security and Login Assistance Representative

Interactive Brokers

0 - 2 years

3 - 12 Lacs

mumbai maharashtra india

Posted:3 months ago| Platform: Foundit logo

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Skills Required

security protocols security system

Work Mode

On-site

Job Type

Full Time

Job Description

Your Responsibilities:

Handling client inquiries about IBKR's security system via phone, chat and tickets.
Problem management with a focus on security protocols and practices.
Assisting clients in configuring and using IBKR's two-factor authentication smartphone app.
Identification and escalation of issues pertaining to the secure login of clients using IBKR's smartphone app.

Qualification and Experience:

Good mastery of Windows and/or macOS computer systems and basic office applications.
Experience and advanced user knowledge of iOS and Android smartphone operating systems.
Excellent understanding of apps and smartphones.
Previous experience in a client service role.
Languages: fluency in English. Any additional language is a plus.

Required Skills:

Excellent and demonstrable client service skills
Navigating multiple computer applications while interacting with clients.
Analytical approach to problem-solving.
Ability to engage and maintain a conversation with clients
Ability to learn and adapt to new information and technology platforms
Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.

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