Securities Operations Associate

• Participate in low complexity lifecycle support tasks and help identify opportunities for process improvements within Securities Operations
• Review basic or tactical issues, policies or procedures for which answers can be quickly obtained, related to low risk tasks and deliverables with narrower impact
• Receive direction from manager and exercise judgment within defined parameters related to resolving situations on a full process within a trade environment, while developing understanding of various functions, policies, and procedures
• Provide information to, collaborate, and consult with peers, colleagues and managers, including internal and external customers, to resolve issues and achieve goals
• Build expertise in operational processes including client account onboarding, cash payments, customer service, funding operations, custodial operations, securities settlement services, structured loan operations, and general ledger reconciliation
• Assist in gathering data to support resolution of issues; review and analyze functional operational tasks that require research and evaluation
• Resolve low complexity escalated issues within the scope of responsibility in Security Operations
• Research low complexity business risks, provide input into policies, enhance customer satisfaction, and review time sensitive documents and transaction requests
• Support overall effectiveness of the team according to plans; monitor daily securities and cash related production work
• Contribute to implementation of projects, new or revised processes, and procedures that require coordination among operation teams and may perform analysis for initiatives that support business strategies

Required Qualifications:

• 6+ months of Securities Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Securities Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Financial services experience or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center
• Preferred but not required: Fiduciary Operations experience, Tax Reporting/Cost Basis experience and Corporate Actions experience
• Extensive Microsoft Excel spreadsheets experience related to importing, exporting, and manipulating data with the use of formula and coding.
• Strong attention to detail and accuracy skills.
• Ability to read, analyze, and interpret documents/reports.

Job Expectations:

• Perform a variety of operational tasks for requests related to client's cost basis information that requires general knowledge of unit functions and systems.
• Complete tasks on a given Service Level Agreement and Meets or Exceeds Quality standard every review period.
• Review and resolve time sensitive and/or less complex to moderately complex requests/complaints.
• Handle critical production or escalation issues.
• Research cost basis related inquiries.
• Initiate/Suggest process improvement ideas to increase efficiency.
• Other AD HOC tasks given by TL/OM.
• Perform a variety of operational tasks for requests related to client's cost basis information that requires general knowledge of unit functions and systems.
• Complete tasks on a given Service Level Agreement and Meets or Exceeds Quality standard every review period.
• Review and resolve time sensitive and/or less complex to moderately complex requests/complaints.
• Handle critical production or escalation issues.
• Research cost basis related inquiries.
• Initiate/Suggest process improvement ideas to increase efficiency.
• Other AD HOC tasks given by TL/OM.
• Must be amenable to working onsite and on a night shift or mid shift schedule