Sea Logistics Operational Care Specialist

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You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.

You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

How you create impact

• To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
• To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
• To create files for consolidation containers (Master).
• To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
• To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
• To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
• To release BAL B/L as per Financial Guidelines + working instructions.
• To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs.
• To check + verify incoming supplier invoices, including initiating + resolving any rate discrepancies.
• To support and resolve claims + disputes.

What we would like you to bring

• Bachelor's degree in Logistics, Supply Chain, Business, or equivalent experience.
• 1-3 years of experience in sea freight operations or export freight forwarding.
• Strong knowledge of export processes, bookings, order entry, and shipment documentation.
• Ability to use transport management systems and maintain high data accuracy.
• Understanding of DG (Dangerous Goods) approvals, export compliance, VGM, and security filings.
• Ability to review and align shipping instructions, resolving discrepancies with regulations and routing.
• Experience coordinating with carriers, vendors, and internal teams to meet customer and schedule requirements.
• Strong documentation skills, including issuing OBL instructions, BAL specimen, invoices, and departure confirmations.
• Financial awareness to update costs/revenue, verify supplier invoices, and resolve rate discrepancies.
• Strong problem-solving ability to support claims, disputes, and operational escalations.

What's in it for you

• Global Industry Leader - Work for one of the top logistics and supply chain companies worldwide, offering stability and international reach.
• Career Growth Opportunities- Access to strong internal development programs, training, and global mobility.
• Diverse & Inclusive Culture- Collaborate with teams across the globe in a supportive and multicultural environment.
• Innovative & Future-Focused- Be part of a company investing in sustainability, digitalization, and green logistics.
• Competitive Benefits - Enjoy attractive compensation, flexible working options, and comprehensive benefits packages.