Documentation & Customer Service Executive Dhyey HR Services

1.0 - 5.0 years

0 Lacs

gandhidham, gujarat

On-site

As a Documentation & Customer Service Executive at one of the leading Shipping & Freight Forwarding Industry based out at Gandhidham (Kutch) location, you will be responsible for a variety of tasks to ensure the smooth operation of shipment processes. Your key responsibilities will include: - Managing and handling shipment documentation efficiently to facilitate timely delivery of goods. - Demonstrating a sound understanding of customs regulations and providing necessary compliance support. - Establishing effective communication and coordination with Customs House Agents (CHA), suppliers, and logistics partners to ensure seamless operations. To excel in this role, you must possess a minimum of 2 years of relevant experience in the Shipping Freight Forwarding industry and hold a graduate degree. Additionally, you should be detail-oriented, proactive, and capable of multitasking effectively. This is a full-time position with a day shift schedule and requires candidates to work on-site at the designated location in Gandhidham. If you have at least 1 year of experience as a Documentation & Customer Service Executive and are eager to contribute to a dynamic team, we encourage you to share your resume with us at Dhyeyhrservices@gmail.com. Join us in this exciting opportunity to play a pivotal role in the efficient management of shipping processes and customer service operations.,

Posted 2 weeks ago

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Senior Executive- Order Management Piramal Finance

5.0 - 10.0 years

3 - 7 Lacs

Mumbai

Work from Office

Shift - General day shift as per IST time Workdays - 5 days week. Work from office. Reporting to - Sr Manager Order Management and logistics - GBSS Role type - Individual contributor Department - Global Business Shared Service of Piramal Pharma Limited. Key Roles/Responsibilities: Generate Sales/Service Order, Pre-shipment Invoice, Tax Invoice, Commercial Invoice, Credit Note, Debit Note in SAP SD Module Coordination with production, planning, logistics Service provider to confirm dispatch dates Liaise with customer CHAs / PPL CHAs for coordination between various legs of transport on CIF, Ex-Works and FCA basis. Coordinate with CHA and Customer for container booking, vessel scheduling , containers delivery,factory stuffing and custom clearance Coordiantion with various agencies to get the COO , Radiation Certificate , Fassai , Health Certificate etc Ensure accurate and timely creation of SO, pre-shipment, Tax Invoice and post shipment documents Ensure Zero detention and demurrage caused by PPL Ensure to timely deliver billing documents to customer Liaise with banks and CHAs to ensure all shipment related documents are sent on time. Manual Invoicing (incl. CNs) to customer Participate in Sales/(Outbound) Logistics team meetings and support in identifying areas to improve cost and schedule, mitigate risks, manage claims avoidance and resolve issues. Continuously drive improvements in efficiency, effectiveness, compliance and customer service across entire Order to Cash cycle Build and maintain strong relationships with business units/sites by ensuring effective and appropriate communication occurs as required. Ensure integrity and accuracy of all information reported to internal and external customers. Promote quality culture within the GBSS by focusing on reduction of cycle times and costs of non-conformance. Maintain the Service Level of Turnaround time and Accuracy in the work Responsibilities Qualifications Essential Skills & Experience Graduate / Post graduate with 60% + throughout academics. Post graduate diploma in supply chain/ Logistics/ Import Export Management would be an added advantage SAP SD module end user experience is MUST 4-5-year experience in manufacturing industry with exposure in Sales Order Entry and Export Logistics activities such as export clearance , vessel/flight booking, pre and post shipment documentation. Good verbal and written communication Theoretical/ practical knowledge in Order To Cash process with CHA, Transporter, manufacturing company would be added advantage Demonstrates working knowledge with MS-Office including: Microsoft Word, Excel, PowerPoint & MS-Outlook.

Posted 1 month ago

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