Sea Logistics Customer Care Specialist

You will be joining our Customer Care Team to contribute your expertise and skills in delivering Customer Excellence. Your role involves supporting customers by providing helpful information, answering questions, and responding to complaints. By utilizing your strong forwarding and market knowledge, you will offer front line support to ensure customer satisfaction with our products, services, and features. To drive customer engagement, satisfaction, retention, and reactivation, you will closely cooperate with Field Sales and the Operational Care Center (OCC). Your responsibilities include establishing and strengthening operational relations with customer contacts through daily interactions, care visits, advising, and consulting to ensure customer satisfaction. You will also qualify customer inquiries, provide quotations within the given price band, and follow up to ensure acceptance and closure of quotations. Additionally, you will support customer onboarding in line with working instructions, qualify and enter customer orders into the operational execution process, collaborate with Finance to adjust credit limits, document, resolve, and analyze complaints, create, review, and refine customer reports, and ensure delivery against all financial targets and strategic objectives. The ideal candidate should have a minimum of 4-5 years of experience in customer service or a related role within the freight forwarding industry. Preferably, candidates who have handled "Import" customer care and are knowledgeable in custom procedures. Strong communication skills, attention to detail, ability to manage multiple tasks, address issues proactively, and ensure customer satisfaction are essential skills required for this role. Kuehne+Nagel stands for equal opportunity and is committed to diversity in its teams, including people with disabilities. The company believes that you can make a valuable contribution and looks forward to receiving your application. About Kuehne+Nagel: With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies. Contact: Margaret Anthony Email: margaret.anthony@kuehne-nagel.com,