Sea Logistics Customer Care Specialist

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You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features.

How you create impact

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + operational care centres (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To qualify + enter customer orders into the operational execution process.
• To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.

What we would like you to bring

• Bachelor's degree in Logistics, Supply Chain, Business, or equivalent experience.
• 2-4 years experience in customer service within sea logistics or freight forwarding.
• Strong knowledge of sea freight operations, Incoterms, and shipping documentation.
• Ability to qualify inquiries and prepare quotations within pricing guidelines.
• Skilled in customer relationship management, including daily interactions and care visits.
• Proficiency in logistics systems and ability to accurately enter/transfer customer orders.
• Strong communication and problem-solving skills for handling complaints and ensuring satisfaction.
• Experience working cross-functionally with sales, OCC, and finance teams.
• Analytical ability to create, review, and refine customer reports and support financial targets.
• Highly organized, proactive, and customer-centric, with a focus on engagement, retention, and reactivation.

What's in it for you

• Global Industry Leader - Work for one of the top logistics and supply chain companies worldwide, offering stability and international reach.
• Career Growth Opportunities- Access to strong internal development programs, training, and global mobility.
• Diverse & Inclusive Culture- Collaborate with teams across the globe in a supportive and multicultural environment.
• Innovative & Future-Focused- Be part of a company investing in sustainability, digitalization, and green logistics.
• Competitive Benefits - Enjoy attractive compensation, flexible working options, and comprehensive benefits packages.