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Wayfair
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SDE II, Support Engineering Analyst, Customer Technology

SDE II, Support Engineering Analyst, Customer Technology

Wayfair

3 - 5 years

20 - 25 Lacs

bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

relationship management automation sms html data quality seo technical support crm sql logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Platform & Stakeholder Support

Triage and resolve help and incident tickets via Slack and Jira queues.
Debug issues using platform tools (UI, GBQ, GraphQL, JSON) and APIs.
Communicate effectively with both technical and non-technical stakeholders.
Educate internal stakeholders on Communications Platform and Feeds capabilities.
Serve as a liaison with Engineering, Product, and partner teams.

Feeds Management & Data Quality

Implement structured feed changes and troubleshoot delivery issues (e.g., data mismatches, campaign visibility, ingestion failures).
Use custom scripting language and JSON-based config tools to support feed integrations and QA.
Partner with Marketing and Engineering to reduce time-to-market on feed updates.
Coordinate with external publisher partners as needed to resolve integration blockers, clarify data expectations, or validate configuration changes.
Monitor feeds for data anomalies or processing failures.

Signals Management & Data Quality

Implement structured pixel and server-to-server changes and troubleshoot delivery issues (e.g. data mismatches, low signal send volumes, etc.)
Use custom scripting language and JSON-based config tools to support pixel and S2S integrations and QA.
Partner with Marketing, Engineering, and external partners to reduce time-to-market on signal integrations and updates.

Tooling & Project Implementation

Deliver on well-defined platform projects with minimal oversight.
Collaborate with partner teams on automation, validation, and monitoring improvements.
Maintain and improve documentation and runbooks for future self-service or automation efforts.
Propose and implement tooling enhancements based on recurring issues.
Identify automation opportunities across team and platform operations.
Contribute to building or scaling scripts, alerts, and diagnostics that reduce manual support needs.

Platform Architecture & Code Debugging

Develop strong working knowledge of Communications and Martech Platform architecture, integrations, and workflows.
Triage and debug issues involving minor JavaScript/React code.
Make infrequent but effective minor deployments to the platforms JS/React codebase.

You re a Match If You Have:

3-5 years in technical support, engineering, or platform implementation roles (B2B or internal tools).
Strong hands-on experience with:

Parsing JSON and testing APIs (Postman)
SQL/GBQ for debugging or validation
Writing or understanding scripting logic

Comfortable independently driving work from intake to delivery.
Strong troubleshooting mindset using metrics, logs, and dashboards.
Clear communication skills across technical and stakeholder groups.
Customer-first mindset and a sense of ownership over technical support

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