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SDC Team Lead

SDC Team Lead

Stripe

1 - 2 years

1 - 2 Lacs

bengaluru karnataka india

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

subject matter expertise customer service management operations continuous improvement

Work Mode

On-site

Job Type

Full Time

Job Description

What you ll do

You will manage a small team of Associates. You will act in a player-coach capacity and are accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise.

Responsibilities

Ongoing management of the operational performance of your team to deliver KPIs.
Manage capacity and scheduling, dividing and assigning work between team members.
Ensuring your team has all the skills and resources needed to be successful in their role.
Setting clear goals and expectations for individual and team performance.
Foster a culture of continuous improvement to refine team processes and procedures.
Support recruitment and hiring initiatives.
Coach and mentor individuals to meet career via structured career development conversations.
Provide continuous performance feedback and facilitate periodic formal performance reviews.
Drive and own initiatives that make the team a warm and welcoming place to work.

Who you are

We re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

You have:

Been performing well in your current role for a minimum of 9 months
At least 1-2 + years experience leading operations teams
Excellent interpersonal and communications skills
Exemplary planning and time management skills
Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
Previous experience mentoring others and are able to constructively provide feedback to others.
Ability to motivate the team and keep them engaged in an otherwise structured process
Proven ability to be subject matter experts in the relevant line of business
Previous experience in a team lead or people management role
prior experience in customer service or internal/external user-facing operations
You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening

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SDC Team Lead