Scrum Master

Duties & Responsibilities

Teaching

Deliver workshops on Agile principles, Scrum roles, SAFe ceremonies, and Lean-Agile mindset. Educate teams on Agile frameworks including Scrum, Kanban, SAFe, and hybrid models. Promote continuous learning through ICAgile-aligned training paths and certification guidance.

Coaching

Guide teams through Agile adoption and maturity using observation, feedback, and coachingconversations. Coach Product Owners, Scrum Masters, and team members on backlog management, teamdynamics, and scaled delivery. Support leadership in scaling Agile practices across portfolios and Agile Release Trains (ARTs).

Mentoring

Mentor Scrum Masters and Agile champions in developing facilitation and coaching capabilities. Share real-world experiences and best practices from Agile transformations and scaledenvironments. Provide career guidance and role clarity to team members navigating Agile roles.

Facilitating

Facilitate Agile ceremonies, retrospectives, and cross-functional collaboration sessions. Lead PI Planning, iteration reviews, and team syncs in SAFe environments. Design and facilitate workshops for conflict resolution, team alignment, and stakeholder engagement.

Agile Metrics & Tooling Expertise

Define and implement Agile metrics such as velocity, cycle time, predictability, and flow efficiency. Use Jira, Azure DevOps, Rally, or similar tools to visualize team and program performance. Coach teams and leaders on interpreting metrics to drive continuous improvement and delivery health. Build dashboards for leadership visibility into Agile maturity, throughput, and ART-level progress. Ensure metrics are used constructively to support team growthnot for performance policing. Data Modeling & Transformation: Ability to clean, shape, and model data using Power Query and DAX to create meaningful relationships and calculations across Agile datasets. Dashboard & Report Design: Skilled in building interactive dashboards and visual reports that communicate Agile metrics such as velocity, cycle time, and throughput to both teams and leadership. Integration & Automation: Experience connecting Power BI to tools like Jira, Azure DevOps, and EasyBI to automate data refreshes and ensure real-time visibility into team performance.

Experience

Performs work under minimal supervision. Handles complex issues and problems, and refers only the most complex issues to higher-levelstaff. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to junior associates. May act as a lead. Typically requires a bachelor's degree and 7 or more years of experience; may require Scrum Master Certification (CSM). Reports to: Typically reports to a manager.

Management Responsibilities

Mentor junior Scrum Masters and team members in agile methodologies. Lead by example and embody the agile principles and values. May lead cross-functional project teams, providing guidance and support.Requirements

Basic Qualifications

Certified Scrum Master (CSM) or equivalent. Proven experience with agile practices, patterns, and techniques. Experience in mentoring and coaching agile teams. Coaching teams in a Scaled Agile Framework environment. Jira administration and significant metrics and JQL experience Qualifications for Metrics & Report Writing Proficient in generating Agile reports and dashboards using Jira and EasyBI. Experience with Power BI for visualizing team and program-level metrics. Ability to translate Agile metrics into actionable insights for stakeholders. Familiarity with Jira Align is preferred for enterprise-level reporting. Capable of coaching teams on interpreting and using metrics constructively.

Preferred Qualifications

Advanced Certified Scrum Master (A-CSM) or Certified Scrum Professional (CSP). Certified SAFe (Scaled Agile Framework) Scrum Master (SSM) Experience in large-scale agile frameworks such as SAFe, LeSS, or DaD. Strong understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices. Experience with Jira Align or comparible Enterprise Agile Planning / Portfolio Management tool.Able to design appropriate workflows and processes above the team level.