Scrum Master / Project Manager

*Scrum Master or PMP Certification - Mandatory

Accountabilities & Key Roles:

? Act as the liaison between business stakeholders and the Data Office to gather requirements and ensure timely delivery of data services.

? Ensure visibility and tracking of Data Office tickets in the centralized ticketing system.

? Proactively remove blockers for data-related tickets to ensure uninterrupted progress.

? Monitor and enforce SLAs across all portfolios of data initiatives, ensuring compliance with agreed timelines and service expectations.

? Assist in managing multiple data projects simultaneously, ensuring timely delivery, scope adherence, and quality assurance across different business units.

? Define and continuously update processes based on feedback from data personnel to enhance operational efficiency.

? Establish and maintain processes that support the smooth functioning of Data Office operations.

? Develop and maintain dashboards and reports to provide insights on project status, data readiness, key performance indicators (KPIs), and risks.

? Assist in documenting project plans, business cases, data requirements, and governance processes, ensuring that all documentation is maintained and updated throughout the project lifecycle.

? Assist in tracking project budgets, financials, and resource allocation, ensuring efficient use of resources and alignment with financial objectives.

? Define, maintain, update, and coach agile methodologies and frameworks to the team to drive efficiency and collaboration.

? Communicate with business units and stakeholders on request statuses through weekly meetings and reporting.

? Collaborate with cross-functional teams to ensure data integrity, compliance, and adherence to security standards

? Assist in troubleshooting and resolving basic data-related issues under the guidance of senior staff.

? Contribute to the improvement of portfolio management processes by identifying inefficiencies and suggesting potential improvements for better alignment with company's goals.

Key Performance Indicators:

? Accuracy and completeness of data collected and processed.

? Timeliness in contributing to project milestones and deadlines.

? Quality of insights and reports generated for stakeholders.

? Level of support provided to senior team members and other departments.

? Adherence to data security and compliance protocols.

Qualifications and Skills:

? Bachelor's degree in Computer Science, Data Science, Information Technology, or a related field.

? Experience: 3-5 years of experience in project management

? Excellent Communication skills and the ability to present and/or solve problems and solutions

? Strong stakeholder management

? Familiarity with agile methodologies, frameworks, and coaching techniques.

? Strong problem-solving skills to unblock and facilitate ticket resolution.

? Familiarity with project management software (e.g., Jira, MS Project) and data management tools.

? Attention to detail and ability to manage multiple tasks