Scrum Master

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

Position Overview

We are seeking a motivated Scrum Master with 2–3 years of experience organizing and guiding Scrum teams. The ideal candidate will have a strong understanding of Agile principles, frameworks, and ceremonies, while fostering a culture of collaboration, transparency, and continuous improvement. Experience with AI integration into team planning and delivery is a strong plus, as Avaya continues to leverage emerging technologies to shape the future of customer experience.

Key Responsibilities

• Serve as a servant leader and coach for Scrum teams, ensuring adherence to Agile practices and values.
• Facilitate Scrum ceremonies (Daily Stand-ups, Iteration Planning, Reviews, Retrospectives) and create a safe environment for open communication.
• Partner with Product Owners to refine backlogs and ensure alignment between business priorities and delivery goals.
• Identify, track, and help remove impediments, enabling the team to deliver consistently and predictably.
• Promote adoption of metrics and feedback loops that improve team performance and value delivery.
• Encourage experimentation, learning, and integration of AI-driven tools into planning, estimation, and delivery workflows.
• Foster strong cross-functional collaboration across teams, stakeholders, and leadership.
• Support alignment of Agile delivery with the software development lifecycle (SDLC), ensuring high-quality, timely releases.
• Collaborate with engineering teams to understand technical dependencies, integration points, and platform scalability within Avaya’s CX-focused solutions.

Qualifications

• 2–3 years of experience as a Scrum Master or Agile facilitator.
• Strong understanding of Agile methodologies (Scrum, Kanban, SAFe, or similar).
• Proven experience guiding teams through all Scrum ceremonies and Agile practices.
• Familiarity with the software development lifecycle (SDLC) and experience supporting software development teams, ideally in SaaS or CX-related platforms.
• Excellent facilitation, communication, and conflict-resolution skills.
• Familiarity with JIRA (or similar Agile lifecycle management tools).
• Experience with or interest in AI integration into Agile planning/delivery is a plus.
• Scrum Master certification (CSM, PSM, SAFe SSM, or equivalent) preferred.

Experience

Education

Preferred Certifications

Footer

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.