Scrum Master & Agile Coach

enGen Global (Formerly Thryve Digital Health LLP)

We believe our people are our greatest asset. The diverse perspectives that our talent bring to our global workforce are foundational to our success. enGen Global is proud to be an equal opportunity employer, committed to fostering a culture of integrity, diversity, and inclusion. We do not discriminate based on any protected characteristic.

Role

Key Responsibilities:

• Serve as the Scrum Master for 1-6 agile development squads, ensuring adherence to Scrum principles and practices.
• Facilitate all Scrum ceremonies (e.g., Sprint Planning, Daily Scrums, Sprint Review, Sprint Retrospective) effectively and efficiently.
• Remove impediments to the team's progress, both internal and external, proactively identifying and addressing issues.
• Coach the Development Team on self-organization, cross-functionality, and continuous improvement.
• Work closely with the Product Owner to ensure a healthy and refined product backlog.
• Protect the team from outside interruptions and distractions.
• Support the team in achieving their sprint goals and release objectives.
• Facilitate effective communication and collaboration within the team and with external stakeholders.
• Coach individuals, teams, and managers on agile principles, values, practices, and frameworks (e.g., Scrum, Kanban, Lean, SAFe).
• Assess the agile maturity of teams and the organization, and coach them to higher levels of maturity, at a pace that is sustainable and appropriate for the enterprise.
• Help teams and stakeholders understand and implement agile metrics for continuous improvement and transparency.
• Mentor other Scrum Masters and agile practitioners within Highmark, sharing best practices and fostering a community of practice.
• Facilitate organizational change and adoption of agile practices beyond the team level, addressing systemic impediments.
• Conduct workshops, training sessions, and brown-bag lunches on agile topics.
• Promote a culture of transparency, inspection, and adaptation.
• Act as a change agent, influencing and educating stakeholders at various levels of the organization on agile benefits and challenges.
• Contribute to the development and evolution of Highmark's agile playbook, standards, and guidelines.
• Participate in the Agile Center of Excellence (CoE) or similar groups to drive consistent agile adoption and improvement.
• Identify opportunities for process improvements and efficiency gains within the agile delivery model.
• Stay current with industry trends and best practices in agile development and coaching.

Qualifications:

• Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. Master's degree preferred.

Experience:

• 9+ years of experience working in an agile environment, with at least 3 years as a dedicated Scrum Master.
• 2+ years of experience in an Agile Coach role, coaching multiple teams and stakeholders at various organizational levels.
• Experience working in large-scale, complex organizations, preferably within the healthcare or insurance industry.
• Proven experience in facilitating large groups, resolving conflicts, and driving consensus.
• Experience with scaled agile frameworks (e.g., SAFe, LeSS, DaD) is highly desirable.

Certifications (Required/Preferred):

• Certified Scrum Master (CSM) or Professional Scrum Master I (PSM I) required.
• Advanced Scrum Master certification (CSM II, A-CSM, PSM II) preferred.
• Agile Coach certifications (e.g., ICAgile Certified Agile Coach - ACC, SAFe Release Train Engineer - RTE, SAFe Agilist - SA) highly preferred.
• PMP or other project management certifications a plus.

Skills:

• Deep understanding of agile principles, values, and a variety of agile frameworks (Scrum, Kanban, XP, Lean).
• Handon Experience on GITlab platform
• Excellent servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and transparency skills.
• Strong interpersonal and communication skills (verbal, written, and presentation) to effectively interact with all levels of the organization.
• Ability to coach and mentor effectively, adapting style to individual and team needs.
• Proficiency with agile lifecycle management tools (e.g., Jira, Azure DevOps, Rally).
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.