SCCM & Intune Engineer

SUMMARY:

Essential Functions:

• Develop and document standard operating procedures that define the support, build, test and deployment for imaging, applications packaging and deployment, security patching and deployment.
• Develop scripts to automate processes.
• Manage and administer standardized provisioning, application delivery and security updates.
• Administer and support endpoint management platforms deployments and migration for clients to include:

Support platforms Intune and SCCM:

• Image management for endpoint devices
• Patching, compliance, and reporting experience
• Device provisioning and Autopilot
• Device enrollment and remediation
• Create and maintain build documentation
• Download and approve new updates for testing based on client defined schedules
• Assist with the Enterprise Product Evaluation (EPE) for new hardware introduction
• Provide adequate user and system documentation that cover system specifications, operational guides, and recovery plans
• Ability to follow written & verbal directions  

Required Education, Experience, and Skills:

• Bachelor's degree in Engineering, Computer Science or equivalent work experience.
• AAS in Business Management, Computer Science or equivalent work experience.
• 3 5 years' experience with workstation management, deployment, and maintenance.
• Excellent working knowledge of Windows desktop OS including Active Directory, Group Policy, Users, Security Groups.
• Experience with SQL Reporting, PowerShell or other scripting language.
• Excellent working knowledge of major manufacture hardware (Dell, HP etc).
• Certifications preferred - Microsoft MCSE/MCSA, etc.
• Experience working with Microsoft Windows Server, Microsoft 365, Microsoft Azure
• Experience supporting endpoint Security/anti-virus
• Understanding of IT Management processes such as ITIL.

Soft skills

• Excellent interpersonal skills when working with clients, vendors and peers.
• Ability to collaborate with project and operations teams for development of solutions.
• Ability to work independently as well as part of a team, meeting deadlines and service level agreements
• Demonstrate flexibility and adaptability to perform in a constantly changing fast paced work environment
• Excellent verbal and written communication skills
• Excellent customer services skills.