SAP Specialist

Job Description

Role -: SAP Specialist Exp -: 4 -6 yrs Must have -: Intermediate to Expert level of experience in working in Contact Centre environment with SAP application support Should be currently working as a Team Member in SAP Support desk. Shall be independently handling the issues/queries around SAP FI Module & SAP Travel & Expense (Concur & SAP) Intermediate to Expert level of hands-on experience on SAP – FI Module & SAP Travel & Expense. Should have willing to be cross trained on User Creation or other modules Fluent in English –both spoken and written Experience of working in Service Desk environment. Roles & Responsibilities -: Manage (18 x 7) first line SAP Support and maintain uninterrupted 18X7 support coverage in SAP FI Module & SAP Travel & Expense Monitor support activities such as call logging and Chat box, resolution & closure as per British Council Incident Handling Procedures. Should have knowledge about the Vendor Management related query. Manage to provide the assistance on unpaid payment related query. Should have knowledge about the Vendor Creation in SAP. Should have knowledge in Concur Application. Good knowledge payment Methods. Manage to block and unblock the vendors in SAP. Manage to work of SAP FI tables and reporting related queries. Should have knowledge of Staff Vendor payments. Monitor support on SAP Travel & Expense to British Council Users. Manage to give assistance on unpaid claims of concur to customer. Manage to take Travel & Expense related queries from customer. Manage to take care of Line Management update requests in SAP FI & Travel Expense. Manage to take care of cash journal and Petty cash related queries. Should have good knowledge of cash journal park and post. Monitor the SLA adherence. Conduct module wise weekly reviews with the team for his/her respective module. Review with individuals on quality of logged incidents and procedures being followed and take corrective actions. Communicate developments & issues to the reporting on timely basis. Prepare service improvement plans and take actions. Undertake progress reporting to Module Lead, Manager- GSD. Build, develop, and grow any relationships vital to the success of the Service Desk. Identify and resolve issues and conflicts within the team. Set and continually manage British Council user’s expectations with team members and other stakeholders Show more Show less