Job
Description
Key Responsibilities: 1. AMS Support & Incident Management Provide L2/L3 support for SAP SD-related issues, including troubleshooting, debugging, and resolving defects. Handle service requests, change requests, and minor enhancements within the AMS framework. Ensure timely resolution of tickets as per SLA agreements. Perform root cause analysis (RCA) for recurring issues and implement preventive measures. 2. Enhancements & Customizations Analyze business requirements and propose SAP SD solutions for enhancements. Configure and customize Sales Documents, Pricing, Billing, Outputs, and Shipping functions. Work on user exits, BAdIs, and enhancements (e.g., VOFM routines, pricing routines). Develop functional specifications for custom reports, interfaces, and workflows. 3. Integration & Cross-functional Expertise Ensure seamless integration between SAP SD and MM, FI/CO, PP, WM, and GTS modules. Troubleshoot EDI/IDOC issues related to orders, deliveries, and invoices. Support interfaces with third-party logistics (3PL) and CRM systems. 4. Testing & Documentation Conduct unit testing, integration testing, and regression testing for fixes and enhancements. Prepare technical and functional documentation for configurations and changes. Assist in user training and knowledge transfer to support teams. 5. Continuous Improvement & Best Practices Recommend process improvements and automation opportunities within SD processes. Stay updated with SAP S/4HANA advancements and suggest upgrades where applicable. Ensure compliance with IT governance and change management processes. Required Skills & Qualifications: 15-18 years of hands-on SAP SD experience, with a strong focus on AMS/production support. Expertise in SAP SD configurations: Order-to-Cash (OTC), Pricing, Billing, Rebates, Credit Management, and Output Management. Strong knowledge of SAP SD integrations with MM, FI/CO, WM, and external systems. Experience in debugging, troubleshooting, and performance tuning in SAP SD. Proficient in user exits, BAdIs, and enhancement frameworks. Knowledge of SAP S/4HANA SD is a plus. Excellent communication and stakeholder management skills. Ability to work independently and mentor junior consultants. Preferred Certifications: SAP SD Certification ITIL Certification (for AMS processes.
