SAP S4 Hana Support

Role & responsibilities

• Support & Troubleshooting:

• Provide 1st and 2nd-level SAP support for end-users in manufacturing and related modules.
  
• Troubleshoot system issues, perform root cause analysis, and resolve system issues quickly and efficiently.
  
• Assist in the creation and management of SAP change requests, SAP Notes, and system patches.
  

• System Maintenance & Optimization:

• Ensure that the SAP S/4HANA system is up-to-date with the latest patches and releases.
  
• Monitor system performance and provide recommendations for improvements or optimizations.
  
• Collaborate with internal teams and external vendors for system enhancements and upgrades.
  

• User Training & Documentation:

• Provide training to end-users, ensuring they have the knowledge to use SAP systems effectively.
  
• Create and maintain user documentation and standard operating procedures (SOPs) for SAP-related processes.
  

• Configuration & Customization Support:

• Assist with the configuration of SAP modules relevant to the manufacturing industry.
  
• Support any necessary customization efforts for specific business requirements.
  
• Work with the technical team to implement system modifications and improvements.
  

• Integration Support:

• Ensure seamless integration of SAP S/4HANA with other business applications (e.g., MES, PLM, WMS).
  
• Support interfaces and data flows between SAP and other critical systems in the organization.
  

• Collaboration & Communication:

• Work closely with business stakeholders, including production, logistics, procurement, and finance, to ensure SAP systems meet operational requirements.
  
• Act as the liaison between business teams and SAP technical support teams.
  

• Issue Resolution & Root Cause Analysis:

• Conduct in-depth analysis to identify and resolve production and operational issues, ensuring minimal downtime and operational disruption.
  

Preferred candidate profile

• Education:

  Bachelor's degree in computer science, Information Technology, Engineering, or a related field. SAP certification is a plus.

• Experience:

• 3+ years of hands-on experience supporting SAP S/4HANA applications, specifically within manufacturing processes.
  
• Experience with SAP modules such as

  Production Planning (PP)

  ,

  Materials Management (MM)

  ,

  Sales and Distribution (SD)

  ,

  Warehouse Management (WM)

  , and

  Plant Maintenance (PM)

  .
• Proven experience in troubleshooting and resolving SAP issues in a manufacturing environment.
  

• Technical Skills:

• Strong knowledge of SAP S/4HANA architecture and integration.
  
• Familiarity with SAP support tools (e.g., Solution Manager, SAP Transport Management System).
  
• Knowledge of business processes in manufacturing, supply chain, logistics, and production planning.
  

• Soft Skills:

• Strong analytical and problem-solving skills.
  
• Excellent communication and interpersonal skills, with the ability to work across different levels of the organization.
  
• Ability to work in a fast-paced, dynamic environment with changing priorities.
  
• Team-oriented, with the ability to collaborate effectively with cross-functional teams.