SAP Product Architect-P&E - FICO

The individual selected for this position is responsible for leading the IT operations activities for the FICO for designing and implementing contemporary processes and technology solutions that enable business and enterprise outcomes. Requirements include having a comprehensive, in-depth understanding of SAP development, operations, and deployment, along with having the ability develop cross-functional technology solutions.

Roles and Responsibilities

In this role, you will:Manage the service support and delivery for the SAP FICO streamCoordinate with business stakeholders and cross-functional partners to ensure adequate operational support is managedDrive customer communication during critical events and lead retrospective meetings

Drive projects that improve customer experience, application process or performance with minimal guidanceCoordinate with solution architects and various other teams to understand the possible cross-functional impacts and mitigate risksAnalyze incident trends, and design solutions to address root causes and improve the system.

Work with the team to develop, test, and implement these solutionsPartner with FICO architects and product owners on new service introductions, change, and transition to operationsEnsure quality of the deliverables, participate in design, code, change control reviewsInvestigate the possibilities of automation for self-service of end user supportLead teams of contractors to deliver technology solutions to business incidents and requests

Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training.

Education Qualifications

Bachelor's degree from an accredited university or college (or a high school diploma/GED)Minimum of 5 years of experience in SAP development or operations. Hands-on experience with SAP FI and CO, performing solution design, system configuration, development, testing and defect debugging.

Desired Characteristics

Strong oral and written communication skills. Strong interpersonal and leadership skills.Demonstrated ability to quickly understand new concepts and analyze system deficienciesPassionate about security and the quality of the applications they supportAbility to influence others, lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously.

Understands concepts of setting and driving architecture direction.Effective problem identification and solution skills including debugging skills.Proven analytical and organizational abilityDemonstrated customer focus evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes from the customer's viewpoint

Experience working with an off-shore development teamOrganized, thorough, and detail orientedCollaborates well with others to solve problems and actively incorporates input from various sourcesEager to learn, shares ideas, encourages and accepts feedback wellHigh level of energy and enthusiasm, with the ability to thrive in a dynamic, fast-paced setting.