SAP Open Text VIM

Role Overview: As an experienced L3-level support specialist for OpenText VIM integrated with SAP FICO, your primary responsibility will be to troubleshoot and resolve complex VIM workflow, OCR, and document processing issues. You will work closely with SAP FICO, AP, and Procurement teams to ensure smooth end-to-end invoice processing. Additionally, you will be involved in analyzing and resolving integration issues between OpenText VIM and SAP, collaborating with functional and technical teams for performance optimization and process automation. Leading incident management, conducting root cause analysis, and proactive system monitoring will also be part of your role. You will assist in enhancements, configurations, and custom developments related to OpenText VIM, while also developing and maintaining technical documentation, SOPs, and knowledge base articles. Providing training and mentorship to L1 and L2 support teams and ensuring compliance with ITSM and change management processes are key aspects of this position. Key Responsibilities: - Provide L3-level support for OpenText VIM integrated with SAP FICO - Troubleshoot and resolve complex VIM workflow, OCR, and document processing issues - Work closely with SAP FICO, AP, and Procurement teams for end-to-end invoice processing support - Analyze and resolve integration issues between OpenText VIM and SAP - Collaborate with functional and technical teams to optimize performance and process automation - Lead incident management, root cause analysis, and proactive system monitoring - Assist in enhancements, configurations, and custom developments related to OpenText VIM - Develop and maintain technical documentation, SOPs, and knowledge base articles - Provide training and mentorship to L1 and L2 support teams - Ensure compliance with ITSM and change management processes Qualification Required: - Certification in OpenText VIM or SAP FICO - Experience with S/4HANA VIM migration and implementation,