Job
Description
System Configuration : Configure and customize the SAP ISU billing module to meet the specific requirements of the utility company. This involves setting up billing schemas, rates, pricing conditions, invoicing cycles, and billing document types. Billing Process Management : Oversee the end-to-end billing process, including meter reading, billing determinants, bill creation, bill correction, bill printing, and bill distribution. Ensure accurate and timely billing of utility services to customers. Customer Master Data Management : Manage customer master data in the SAP ISU system. This includes creating and maintaining customer records, meter data, contract details, tariff structures, and billing addresses. Billing Issue Resolution : Investigate and resolve billing-related issues, discrepancies, and errors. Collaborate with other teams, such as customer service and finance, to resolve customer billing inquiries and disputes. Testing and Quality Assurance : Perform system testing to ensure accurate billing calculations, proper integration with other modules, and compliance with business requirements. Conduct end-to-end testing for billing processes and support user acceptance testing (UAT) activities. Documentation and Training : Create and maintain documentation for billing processes, configuration, and user manuals. Provide training and guidance to end users on SAP ISU billing processes and functionalities. Enhancements and Upgrades : Participate in system enhancements and upgrades related to billing processes. Analyze business requirements, propose solutions, and collaborate with development teams to implement changes. Data Analysis and Reporting : Analyze billing data and generate reports for management, finance, and regulatory purposes. Provide insights and recommendations based on data analysis to improve billing accuracy and efficiency. Compliance and Regulatory Requirements : Stay updated with industry regulations and compliance requirements related to utility billing. Ensure that billing processes adhere to legal and regulatory standards. Stakeholder Collaboration : Collaborate with internal stakeholders, such as finance, customer service, and IT teams, to ensure effective communication, coordination, and alignment of billing processes with overall business objectives. Continuous Improvement : Identify opportunities for process improvement, automation, and efficiency gains in billing operations. Propose and implement enhancements to streamline billing processes and enhance customer experience.
