SAP ECS Customer Delivery Manager (CDM) SAP Project Manager

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

• Bachelors degree; preferred in Computer Science or Technical Engineering, Business Administration or related field. • SAP technology and/or functional knowledge preferred.

• Proven track record of successfully managing large and complex customer engagements involving multiple parties using strong engagement management and relationship-building skills.
• A proactive, problem-solving attitude, "can-do" mindset, and commitment to putting the customer first.
  • Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role. • Strong project management skills & customer-facing experience. • Strong ability to translate between technical and non-technical audience with confidence. • Strong engagement management, relationship building and de-escalation skills. • Excellent presentation, communication, and moderator skills. • High competency to manage multiple engagements in parallel. • Accustomed to work in an international and global virtual matrix organization • Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes • Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial • Certification in project management methodology (e.g. PMP) is beneficial
• Spanish native or near native communication skills mandatory.
• English language proficiency written / oral mandatory.
• Portuguese language proficiency is beneficial.

WORK EXPERIENCE

• 5+ years experience in a customer-facing role.
  • 5+ years experience in project management, technical or functional consulting and / or SAP Operations • SAP Basis / SAP ABAP / Infrastructure operation / Software Development is beneficial.