SAP BCM

*HIRING ALERT*

Hope everything is fine at your end.

SAP BCM

Position: Contract to hire

Work Location: Hyderabad, Bangalore, Pune, Gurgaon,

Education: Any Graduate with a Bachelor Degree of Engineering or higher

• Sinch Contact Center Pro Tech refresh (Built new servers with application- IA built, VU Built, HAC built and all contact pro related application installation in new VM servers
• Analysis, Design and Development of Sinch Contact Pro architecture; IVR programming for Code Change Requests, and Sinch Chatlayer Chat bots for Agilent approved Change Requests for Production IVRs and Chatbots.
• Data replication between Windows to new VM servers using SQL scripting
• Data replication and Data cleanup using SQL queries in Sinch contact Pro
• Must have knowledge on VM and Networking IP mappings and creating new VUs
• Resolution of defects arising due to enhancement, identified during Integration and User Acceptance Testing of Sinch Contact Pro and Sinch Chatlayer.
• Support for deployment and stabilization of Sinch Contact Pro and Sinch Chatlayer.
• Provide solution/resolution based on root cause analysis and existing system constraints and work with Client identified SMEs to implement solution/resolution
• Design, development, and unit testing of the solutions for the in-scope enhancements designated by Client
• Creation of Functional design and technical design.
• Creation of final solution documents, Build Note/Work Instruction and KT material for Support team to MTP and support in Production.
• Identify and recommend system and/or process improvement.
• Work with Client’s business team and identified SMEs to understand existing issues.
• Provide solution/resolution options based on root cause analysis and existing system constraints and work with identified SMEs to implement most appropriate solution/resolution.
• Perform necessary configuration required for solution deployment.
• Perform defect resolution as part of stabilization.