SAP Basis - Service Request

Job Description

Role & responsibilities 2-SAP Basis - Service Request Strong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications Expertise in supporting S/4 applications and resolving critical issues related to memory management, performance, etc Willing to work in SAP Basis support and projects. Able to handle P1 and P2s on BASIS end Should experience in Database Administration - Hana and sybase Experience in System Upgrade, Add-On Installation and handling the SSL certificates Experience in analyzing and performing technical activities like System Refresh, client copies, parameter changes, Job management, RFCs, SICF, etc Experience in handling the Managed Service Delivery model Managing the operations and 24/7 delivery unit Understanding and working experience in SLA/KPI tracking Working experience in a global team with 24/7 support De-escalation experience on IT incidents and requests Management of multiple activities requiring cross team coordination Prior working experience in ECS will be added advantage Candidates should be flexible for 24/7 this is mandatory.